Restaurant assistant manager

Tim Hortons Québec; Central Ontario; On-site; CAD 33,000 - 45,000; Full time

Job summary

Tim Hortons Québec in Ontario is seeking a client-focused shift supervisor to oversee daily restaurant operations. You will supervise 3-4 staff, balance cash, manage schedules, and ensure health and safety standards are met.

Strong communication and multitasking abilities are essential for delivering excellent customer service in a fast-paced environment. The role requires 1–2 years of experience, a secondary school diploma, and proficiency with POS systems and MS Office tools.

Qualifications

• Secondary school graduation certificate.
• 1 year to less than 2 years of experience.
• Experience with cash handling and POS systems.

Responsibilities

• Evaluate daily operations.
• Monitor staff performance.
• Plan and organize daily operations.
• Set staff work schedules.
• Supervise staff.
• Balance cash and complete balance sheets, cash reports and related forms.
• Conduct performance reviews.
• Cost products and services.
• Organize and maintain inventory.
• Ensure health and safety regulations are followed.
• Address customers' complaints or concerns.
• Provide customer service.
• Plan, organize, direct, control and evaluate daily operations.

Skills

Excellent oral communication

Excellent written communication

Team player

Attention to detail

Multitasking

Dependability

Education

Secondary school diploma

Tools

MS Excel

MS Office

MS PowerPoint

MS Word

Point of sale system

Electronic cash register

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Tasks

• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Set staff work schedules
• Supervise staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 3-4 people

Computer and technology knowledge

• Electronic cash register
• MS Excel
• MS Office
• MS PowerPoint
• MS Word
• Point of sale system

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Government programs

• Recognized employer

Employment terms options

• Shift
• Morning
• Day
• Weekend
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week