Restaurant assistant manager

Tim Hortons Québec; Cambridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

Tim Hortons Québec is seeking an operations supervisor to manage daily restaurant activities, oversee staff, and ensure efficient service. You will analyze budgets, schedule shifts, recruit, train, and supervise a team while maintaining cash controls and health and safety standards.

The role requires a secondary school diploma and 7 months to <1 year of experience, with English language proficiency. Permanent, full-time hours total 30–35 per week in a fast-paced environment.

Qualifications

• Secondary school diploma required.
• 7 months to less than 1 year of experience, or equivalent experience.
• Permanent work term; English language.
• Hours: 30–35 per week.

Responsibilities

• Analyze budget to boost and maintain the restaurant's profits.
• Evaluate daily operations; monitor staff performance.
• Plan and organize daily operations; recruit staff; set staff work schedules.
• Supervise and train staff; balance cash and prepare cash reports.
• Conduct performance reviews; organize and maintain inventory.
• Ensure health and safety regulations are followed; address customer concerns.

Skills

Budgeting

Staff supervision

Recruitment

Scheduling

Customer service

Training

Cash handling

Operations management

Communication

Education

Secondary (high) school graduation certificate

Tools

MS Access

MS Office

MS Outlook

Electronic cash register

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 35 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year
• or equivalent experience

Tasks

• Analyze budget to boost and maintain the restaurant's profits
• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Address customers' complaints or concerns
• Provide customer service
• Direct and control daily operations

Supervision

• 11-15 people

Computer and technology knowledge

• Electronic cash register
• MS Access
• MS Office
• MS Outlook

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Reliability
• Team player

Employment terms options

• Early morning

Employment terms options

• Evening
• Morning
• Night
• Day
• Weekend
• Overtime available

Support for persons with disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities