Resort Experience Manager - Year-Round - Full-Time

Schweitzer; The Blue Mountains; On-site; CAD 74,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Wellness resources and therapy

Employee events

Discounts at resort dining

Job summary

Schweitzer Blue Mountains is seeking a Resort Experience Manager year-round to lead Resort Experience, Validation and Shuttle Operations, delivering seamless, guest-focused service across outdoor resort operations.

You will mentor teams, manage budgets and labor planning, and partner across departments to uphold safety, efficiency and memorable experiences for guests and staff.

Qualifications

• At least 5 years of leadership, training, coaching and performance management experience.
• Excellent service recovery and conflict resolution skills to close guest and employee concerns.
• G-Class or F-Class license an asset.
• Ability to monitor the bigger picture and improve systems and sales procedures.

Responsibilities

• Lead Resort Experience, Validation and Shuttle Operations teams to deliver a seamless, welcoming guest experience.
• Oversee outdoor resort operations to run smoothly, safely, and efficiently.
• Resolve questions and service issues quickly and professionally, creating memorable touchpoints.
• Build partnerships across departments to keep communication, coordination and standards strong.
• Oversee transportation and logistics to boost efficiency and guest convenience.
• Turn strategic goals into action by executing initiatives and measuring results.
• Support budgets, labor planning and operational performance while coaching leaders.

Skills

Leadership

Coaching

Conflict resolution

Service recovery

G-Class license

Job description

## Resort Experience Manager - Year-Round - Full-TimeApply: Blue Mountains, ON: Full time: Posted Today: JR136107Year Round**WHAT’S IN IT FOR ME?*** Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.* Save on meals across resort restaurants and cafés, including Starbucks.* Receive exclusive discounts at all Blue Mountain-owned retail stores.* Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.* Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. **Salary range between $73,500 to $90,000****Full-Time, Year-Round with Health and Dental Benefits*** 8-hour shifts between 8:30am to 9pm (weekend work required)**WHAT WILL I BE DOING?**As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence and real-time issue resolution in critical guest experience systems. This role is responsible for leading Resort Experience, Validation and Shuttle Operations teams while helping to deliver a seamless, welcoming experience for our guests and employees.* Leading the guest journey, ensuring that our outdoor resort operations run smoothly, efficiently, and safely while inspiring teams to provide outstanding service every day.* Championing a guest-first culture by resolving questions, concerns, and service issues quickly and professionally, creating memorable experiences at every touchpoint.* Building strong partnerships across departments and developing processes that keep communication, coordination, and service standards running smoothly throughout the resort.* Overseeing transportation, and logistics to enhance efficiency, guest convenience, and overall resort operations.* Turning strategic goals into action by executing annual initiatives, measuring results, and helping shape the future growth of the Resort Experience department.* Supporting departmental budgets, labor planning, and operational performance while coaching leaders to achieve business goals and deliver strong results.* undefined **WHAT DO WE NEED FROM YOU?*** At least 5 years of previous leadership, training, coaching and performance management experience.* Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.* G-Class or F-Class license an asset.* Ability to monitor and influence the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures.*\\*This job is posted to fill a current vacancy*