Contact Centre Agent - Winter - Full Time

Schweitzer; The Blue Mountains; Hybrid; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Free access to Blue Mountain amenities

Meal discounts

Retail discounts

Job summary

Schweitzer at Blue Mountain is seeking a Contact Centre Agent for the winter season. You will sell and reserve lodging and activities to guests, using our standard sales script while aiming to hit targets and maintain exceptional service.

Role includes assisting Fully Independent Travelers, conference guests, and the public with accurate information about resort offerings. Remote work is possible, onsite preferred, with hourly compensation and seasonal shifts.

Qualifications

• Ability to thrive in a sales environment; prior sales experience is an asset.
• Prior contact centre or customer service experience is an asset.
• Advanced computer skills; comfortable working with multiple systems and multitasking.
• Excellent customer service, interpersonal and communication skills.
• Articulate with strong command of English.

Responsibilities

• Sell and reserve lodging for leisure, group and conference guests.
• Provide detailed information about resort offerings and answer questions.
• Sell bookable activities such as Snow School and Kids @ Blue to travelers and locals.
• Sell season passes and gift cards.
• Follow the sales script to meet targets while delivering outstanding service.

Skills

Sales experience

Customer service experience

Excellent English communication

Multi-tasking across systems

Tools

CRM software

Job description

## Contact Centre Agent - Winter - Full TimeApply: Blue Mountains, ON: Full time: Posted Today: JR134838Seasonal**WHAT’S IN IT FOR ME?*** Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.* Save on meals across resort restaurants and cafés, including Starbucks.* Receive exclusive discounts at all Blue Mountain-owned retail stores.* Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.* Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.**HOURLY RATE - $19.00****FULL-TIME HOURS:*** 4-5 Shifts per week* Shift work between 9am and 7pm - weekends included* Remote work possible - onsite preferred**WHAT WILL I BE DOING?**Contact Centre Agents sell and reserve lodging and recreation packages to potential guests via in-bound calls. We provide detailed information regarding all aspects of the resort and its offerings. As the “voice” of Blue Mountain, we service Fully Independent Travelers (FIT), conference guests and the general public.* Selling and reserving lodging for leisure, group and conference guests.* Selling and reserving bookable activities such as Snow School and Kids @ Blue offerings to independent travelers and locals.* Selling season passes and gift cards.* Consistently using the Blue Mountain Resorts sales script while striving to consistently achieve set sales targets while providing exceptional customer service.* Providing accurate & detailed information and informing callers on resort offerings, inspiring exciting & transformational experiences.**WHAT DO WE NEED FROM YOU?*** Ability to thrives in a sales environment; some previous sales experience an asset* Previous Contact Centre or Customer Service experience an asset* Advanced computer skills: comfortable working with multiple systems and multi-tasking* Excellent customer service, interpersonal and communication skills* Articulate, with an excellent command of the English language*\\*This role is being posted to fill a vacant position*