Resort Dispatch- Winter- Full Time

Schweitzer; The Blue Mountains; Hybrid; CAD 40,000 - 42,000; Full time

Benefits offered by this job

Attractions access

Meal discounts

Retail discounts

Wellness resources

Employee events

Job summary

Schweitzer Resort in Blue Mountains, ON is seeking a full-time Resort Dispatch position. Dispatchers handle emergency-related calls, prioritize responses, and coordinate first responders to ensure swift and accurate actions.

The role requires strong customer service and multitasking abilities in a fast-paced resort environment. You’ll work with a team that values safety and efficiency, using Word, Excel, and Access to document incidents and logs.

Qualifications

• Strong customer service skills.
• Able to triage emergency calls based on severity.
• Resort knowledge is an asset.
• Strong computer skills: Word, Excel, Access and email/internet.
• Must be organized, energetic, and dependable.
• Able to multi-task in a busy setting.
• Strong communication and interpersonal skills.
• Clear and pleasant telephone manner.

Responsibilities

• Receive and dispatch emergency calls to first responder team via telephone, radio and email.
• Receive, evaluate and prioritize incoming first aid and emergency calls.
• Dispatch calls to Patrollers, Security and outside emergency responders (EMS).
• Data entry of incident reports into Microsoft Access.
• Maintain Patrol and Security logs and related documentation.
• Conduct and actively take part in the Emergency Services incident follow-up program.

Skills

Customer service

Emergency triage

Resort knowledge

Computer skills

Organization

Multi-tasking

Communication

Telephone manner

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

Job description

## Resort Dispatch- Winter- Full TimeApply: Blue Mountains, ON: Full time: Posted Today: JR134493Seasonal**WHAT’S IN IT FOR ME?*** Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.* Save on meals across resort restaurants and cafés, including Starbucks.* Receive exclusive discounts at all Blue Mountain-owned retail stores.* Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.* Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.**HOURLY RATE- $19.52****FULL TIME HOURS****WHAT WILL I BE DOING?**Resort Dispatchers receive and dispatch emergency related calls via various methods of communication. Dispatchers work to prioritize emergency calls received to ensure Patrollers and Security can respond quickly and have accurate information required to respond to first aid or other emergency situations.* Communicate to first responder team via telephone, radio and email* Receive, evaluate and prioritize incoming first aid and emergency calls* Dispatch calls to Patrollers, Security and outside emergency responders (EMS)* Data entry of incident reports into Microsoft Access* Maintain Patrol and Security logs and related documentation* Conducting and actively take part in the Emergency Services incident follow-up program**WHAT DO WE NEED FROM YOU?*** Strong customer service skills* Able to triage emergency calls based on severity potential and need* Resort knowledge an asset* Strong computer skills (Word, Excel, Access and electronic mail / internet)* Must be organized, energetic, and dependable* Able to multi-task in busy setting* Strong communication and interpersonal skills* Clear and pleasant telephone manner*\\*This role is being posted to fill a vacant position*