Residential Security Concierge — Front Desk & Resident Services

FirstService Residential Canada; Burlington; On-site; CAD 23,000 - 26,000; Full time

Job summary

FirstService Residential is seeking a Security Concierge to assist residents with information and services, while maintaining privacy and safety across our properties in the Toronto area.

The role requires self-motivation, outgoing communication, and strong organizational skills, with shifts that vary and include evenings, weekends, and holidays. Training and AEDT guidance are part of the onboarding process.

Qualifications

• Must possess a valid Ontario Security License.
• High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Responsibilities

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
• Ability to remain calm under pressure and act quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensures all safety and access control procedures and maintains a safe work environment.
• Provide protection to the clients, residents and property of the buildings we are contracted to provide services.
• Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked.
• Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
• Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
• Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
• Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
• Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Skills

Ontario Security License

Education

High School Diploma or equivalent

College courses in Business/Hospitality or Police Security Foundations

Job description

FirstService Residential is seeking a Security Concierge to assist residents with information and services, while maintaining privacy and safety across our properties in the Toronto area.

The role requires self-motivation, outgoing communication, and strong organizational skills, with shifts that vary and include evenings, weekends, and holidays. Training and AEDT guidance are part of the onboarding process.