Night Security Concierge: Resident Services & Access

FirstService Residential Canada; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

FirstService Residential Canada is seeking a Security Concierge for our Toronto properties. You will assist residents with information and services, maintain privacy, and enforce building rules with a professional demeanor.

Shifts run Saturday and Sunday, 10:00pm–6:00am, with overtime and on-site duties as required. The role requires strong communication, organization, and the ability to remain calm under pressure while ensuring safety.

Qualifications

• Must possess a valid Ontario Security License.
• High school diploma or equivalent; college courses in Business/Hospitality or Police/Security Foundations are an asset.

Responsibilities

• Identifies and clarifies residents’ needs, answers questions, gives directions and instructions.
• Ability to remain calm under pressure and act quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks.
• Ensures all safety and access control procedures and maintains a safe work environment.
• Provide protection to the clients, residents and property of the buildings we are contracted to provide services.
• Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards.
• Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
• Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
• Perform routine property patrols and respond to Emergencies and Fire Alarms.
• Follow up with daily documentation and incident reports.

Education

High school diploma or equivalent

College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset

Job description

FirstService Residential Canada is seeking a Security Concierge for our Toronto properties. You will assist residents with information and services, maintain privacy, and enforce building rules with a professional demeanor.

Shifts run Saturday and Sunday, 10:00pm–6:00am, with overtime and on-site duties as required. The role requires strong communication, organization, and the ability to remain calm under pressure while ensuring safety.