Resident Experience & Property Operations Lead

SmartCentres REIT; Vaughan; On-site; CAD 80,000 - 100,000; Full time

Job summary

SmartLiving in Vaughan is seeking an experienced Property Manager for The Millway, a 450+ unit community in the Vaughan Metropolitan Centre. You will oversee operations, lead a team, and drive resident satisfaction through proactive management and lifestyle programming.

The role requires 3+ years in residential property management, strong knowledge of the RTA, and expertise with Yardi. The base pay range is CAD 80,000–100,000, with opportunities for growth and a collaborative work environment.

Qualifications

• 3+ years of experience in residential property management.
• Strong knowledge of the Residential Tenancy Act (RTA) and tribunal process.
• Experience managing contractor relationships, budgets, and financial reports.
• Proficiency in property management software, specifically Yardi.

Responsibilities

• Act as the primary contact for residents and ensure professional communication.
• Handle inquiries, feedback, complaints, and concerns with diplomacy.
• Foster community through engagement initiatives and lifestyle programming.
• Conduct daily building inspections and recommend improvements.
• Monitor contractor performance and review service agreements monthly.
• Lead RFPs for services and ensure health & safety compliance.
• Coordinate month-end duties and unit turnovers.
• Be available for emergencies and after-hours coverage.
• Assist in budget planning and financial reporting for the year.
• Prepare weekly/monthly reports for senior management.
• Attend weekly strategy meetings with leadership.
• Represent landlord at Landlord and Tenant Board hearings.

Skills

Resident relations

Team leadership

Communication

Problem solving

Attention to detail

Education

Property Management Designation asset

Tools

Yardi

Job description

SmartLiving in Vaughan is seeking an experienced Property Manager for The Millway, a 450+ unit community in the Vaughan Metropolitan Centre. You will oversee operations, lead a team, and drive resident satisfaction through proactive management and lifestyle programming.

The role requires 3+ years in residential property management, strong knowledge of the RTA, and expertise with Yardi. The base pay range is CAD 80,000–100,000, with opportunities for growth and a collaborative work environment.