Resident Concierge & Office Administrator

Chartwell Retirement Residences; Vaughan; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Safe workplace

Competitive benefits

Leadership development

Warm culture

Job summary

Chartwell Retirement Residences is seeking a friendly Receptionist/Concierge to be the welcoming face of our Vaughan residence. You’ll manage clerical tasks, coordinate mail, assist with billing, and support daily operations while interacting warmly with residents, families, and visitors.

Join a team focused on safe, compassionate, and engaging living environments. Strong communication, organization, and teamwork will help you thrive in this role and contribute to a positive resident experience.

Qualifications

• Must have a secondary school diploma or equivalent.
• Experience in a receptionist, clerical, or bookkeeping role.
• Proficient in Word and Excel; working knowledge of office systems.
• Excellent communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Warm, empathetic interaction with seniors, families, and visitors.
• Organized and able to work independently or in a team.

Responsibilities

• Welcome residents, families, and visitors, and respond to inquiries with care.
• Answer phones, route messages, and manage incoming and outgoing mail.
• Maintain accurate records, files, and office documentation.
• Assist with billing, accounts payable/receivable, and daily bank deposits.
• Support the team in keeping the residence safe, secure, and well-organized.
• Ensure health, safety, and confidentiality policies are always followed.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

Grade 12 / High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Chartwell Retirement Residences is seeking a friendly Receptionist/Concierge to be the welcoming face of our Vaughan residence. You’ll manage clerical tasks, coordinate mail, assist with billing, and support daily operations while interacting warmly with residents, families, and visitors.

Join a team focused on safe, compassionate, and engaging living environments. Strong communication, organization, and teamwork will help you thrive in this role and contribute to a positive resident experience.