Receptionist/Concierge

Chartwell Retirement Residences; Ottawa; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth opportunity

Job summary

Chartwell Retirement Residences is seeking a Receptionist/Concierge to be the friendly face of our Ontario residence, handling front-desk duties and a range of clerical tasks.

You will greet residents and visitors, answer phones, process mail, support billing, and help maintain a safe, welcoming environment.

We value empathy, teamwork, and the ability to multitask in a busy, compassionate setting.

Qualifications

• Secondary school diploma (Grade 12) or equivalent.
• Experience in receptionist, clerical, or bookkeeping roles.
• Proficiency in Microsoft Word and Excel; knowledge of office systems.
• Exceptional communication and customer service skills.
• Ability to multitask, prioritize, and stay calm under pressure.
• Comfort interacting with seniors, families, and visitors with warmth.
• Organized, self-motivated; able to work independently and in a team.

Responsibilities

• Greet residents, families, and visitors and respond to inquiries.
• Answer phones, route messages, and manage mail.
• Maintain accurate records, files, and documentation.
• Assist with billing, accounts payable/receivable, and daily deposits.
• Support the team in keeping the residence safe and organized.
• Ensure health, safety, and confidentiality policies are followed.

Skills

Exceptional communication

Customer service

Multitasking

Teamwork

Calm under pressure

Empathy

Education

Grade 12 or equivalent

Tools

Microsoft Word

Microsoft Excel

Office systems

Job description

Job Description

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

• Welcome residents, families, and visitors, and respond to inquiries with care
• Answer phones, route messages, and manage incoming and outgoing mail
• Maintain accurate records, files, and office documentation
• Assist with billing, accounts payable/receivable, and daily bank deposits
• Support the team in keeping the residence safe, secure, and well-organized
• Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

• Secondary school diploma (Grade 12) or equivalent required
• Previous experience in a receptionist, clerical, or bookkeeping role
• Proficiency in Microsoft Word and Excel; working knowledge of office systems
• Exceptional communication and customer service skills
• Ability to multitask, prioritize, and remain calm under pressure
• Comfort interacting with seniors, families, and visitors with warmth and empathy
• Organized, self-motivated, and able to work both independently and in a team

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to manage physical and mental demands of the role
• Must be prepared to respond to emergency situations
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.