Senior Living Concierge & Receptionist

Chartwell Retirement Residences; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Leadership development opportunities

Warm, welcoming culture

Job summary

Chartwell Retirement Residences is seeking a Receptionist/Concierge to be the friendly face of our residence and support day-to-day operations. You will greet residents and visitors, handle clerical and bookkeeping tasks, and assist with billing while upholding health and confidentiality policies.

The role emphasizes warm customer service, team collaboration, and the ability to multitask in a dynamic environment within a Canadian retirement residence network.

Qualifications

• Secondary school diploma (Grade 12) or equivalent.
• Experience in receptionist, clerical, or bookkeeping role.
• Proficiency in Word and Excel; working knowledge of office systems.
• Exceptional communication and customer service skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Comfort interacting with seniors, families, and visitors with warmth and empathy.

Responsibilities

• Welcome residents, families, and visitors, and respond to inquiries with care.
• Answer phones, route messages, and manage incoming and outgoing mail.
• Maintain accurate records, files, and office documentation.
• Assist with billing, accounts payable/receivable, and daily bank deposits.
• Support the team in keeping the residence safe, secure, and well-organized.
• Ensure health, safety, and confidentiality policies are always followed.

Skills

Communication

Customer service

Multitasking

Calm under pressure

Empathy

Education

High school diploma (Grade 12)

Tools

Microsoft Word

Microsoft Excel

Job description

Chartwell Retirement Residences is seeking a Receptionist/Concierge to be the friendly face of our residence and support day-to-day operations. You will greet residents and visitors, handle clerical and bookkeeping tasks, and assist with billing while upholding health and confidentiality policies.

The role emphasizes warm customer service, team collaboration, and the ability to multitask in a dynamic environment within a Canadian retirement residence network.