Residential Strata Concierge - Service-Driven Front Desk Pro

Centrum Concierge and Security Ltd.; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Health and dental benefits

Supportive team environment

Growth opportunities

Job summary

Centrum Concierge and Security Ltd. is seeking a Concierge Team Member to support residential strata buildings with front desk and administration, access control, and resident relations. The position emphasizes reliability, discretion, and strong customer service in a busy setting.

You will collaborate with the management team, coordinate moving-in/out schedules, elevator and amenity bookings, and respond promptly to resident requests while maintaining security and high service standards.

Qualifications

• Minimum 1 year Strata Concierge experience
• Experience in Hospitality
• Minimum 1 year in fast-paced customer facing roles
• Genuine customer-service focus & commitment to high standards of service
• Hospitality training/hospitality industry experience
• High proficiency with MS Word, Excel, Outlook

Responsibilities

• Providing front desk & facility administration
• Handle access to property, resident records, requests by residents and site staff
• Coordinate moving in / out schedules
• Coordinate elevator bookings, amenity bookings
• Address resident requests, concerns and complaints
• Effectively responding to property manager’s requests
• Maintain, monitor site security, patrolling
• Communicate via phone and writing, e-mails, logs, online reporting
• Troubleshoot, investigate facility issues

Skills

Customer service

Hospitality

Strong communication

Teamwork

MS Word

MS Excel

MS Outlook

Security awareness

Fast-paced environment

Tools

MS Office

Job description

Centrum Concierge and Security Ltd. is seeking a Concierge Team Member to support residential strata buildings with front desk and administration, access control, and resident relations. The position emphasizes reliability, discretion, and strong customer service in a busy setting.

You will collaborate with the management team, coordinate moving-in/out schedules, elevator and amenity bookings, and respond promptly to resident requests while maintaining security and high service standards.