Key Control & Client Services Coordinator

University of Waterloo; Southwestern Ontario; On-site; CAD 42,000 - 65,000; Full time

Job summary

The University of Waterloo is seeking a Client Services Support Coordinator in Facilities - Tool Crib and Key Control to provide administrative support and maintain secure key control operations on campus.

You will handle client interactions, issue and track keys, maintain the Key Control Information System, and coordinate material flow with maintenance staff, contractors, and vendors, ensuring accuracy and efficient service.

Qualifications

• Relevant post-secondary education or equivalent combination of education and experience.
• Several years of experience in warehouse/inventory or related roles.
• Experience with key control, distribution, and MS Access is an asset.

Responsibilities

• Provide friendly, efficient service while maintaining security standards.
• Manage key control: issuance, safekeeping, and retrieval.
• Update the Key Information database and generate reports.
• Process lock requests and verify authorization.
• Dispatch and track material and inventory with the Access database.
• Coordinate purchasing, receiving, and vendor communications.
• Assist with general clerical tasks and mail distribution.

Skills

Interpersonal skills

Communication skills

Customer service skills

Education

Post-secondary education or equivalent

Tools

MS Word

MS Excel

MS Access

PowerPoint

Outlook

Adobe Acrobat

Job description

The University of Waterloo is seeking a Client Services Support Coordinator in Facilities - Tool Crib and Key Control to provide administrative support and maintain secure key control operations on campus.

You will handle client interactions, issue and track keys, maintain the Key Control Information System, and coordinate material flow with maintenance staff, contractors, and vendors, ensuring accuracy and efficient service.