Adventure Center Associate

AccorHotel; Municipality of Jasper; On-site; CAD 22,041 - 28,929; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across properties

Dining discounts

Wellness discounts

Job summary

Fairmont Jasper Park Lodge is seeking an Adventure Centre Associate to warmly welcome guests and inspire exploration of the local outdoors. You will lead interpretive tours and curated activities while maintaining a high standard of guest service in a luxury setting.

Reporting to the Recreation Manager, you will guide nature walks, hikes, bike and boat excursions, and manage guest inquiries with professionalism.

Qualifications

• Experience with outdoor activities such as kayaking, canoeing, biking, and hiking is required.
• Retail experience is considered required.
• Comprehensive background check is required.
• Current First Aid and CPR certification is required.
• Pleasure Craft Operator Card is required.
• Pro Serve certification is required.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Follow departmental policies, procedures and service standards.
• Deliver intuitive, refined, and personalized service consistent with Forbes-level standards.
• Serve as a knowledgeable ambassador of resort activities, local history, and the natural environment.
• Curate and lead engaging outdoor experiences including interpretive history tours, nature walks, guided hikes, bike excursions, and boat tours.
• Maintain cleanliness and presentation of the adventure center, retail store (Embark) and winter activities center (seasonal).
• Ensure information about Jasper and available activities is shared with guests.
• Assist with resort activities and special events as required.
• Familiarize guests and colleagues with Recreation facilities and programming.
• Conduct guided tours and assist with group requests.
• Process transactions efficiently.
• Adhere to hotel vehicle handling and safety policies.
• Act as first responder for incidents and accidents while on duty.
• Uphold the Fairmont brand promise and luxury in all interactions.
• Foster an inclusive environment where everyone feels valued and respected.
• Other duties as assigned

Skills

Outdoor activities

Retail experience

First Aid/CPR

Pleasure Craft Operator Card

Pro Serve

Sales abilities

Communication

Organizational skills

Teamwork

Job description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

We invite you to join the world of luxury hospitality atFairmontJasper Park Lodge,asour newAdventure Center Associate. As an Adventure Centre Associate, you will ensure guests feel welcomed, valued, and inspired to explore. Act as a brand ambassador who elevates every interaction through genuine engagement and anticipatory service.

What you will be doing:

Reporting to theRecreationManager, responsibilities and essential job functions include but are not limited to thefollowing:

• Consistently offer professional,friendlyand engaging service
• Follow departmental policies,proceduresand service standards
• Deliver intuitive, refined, and personalized service consistent with Forbes-level standards
• Serve as a knowledgeable ambassador of resort activities, local history, and the natural environment
• Curate and lead engaging outdoor experiences including interpretive history tours, nature walks, guided hikes, bike excursions, and boat tours
• Maintain cleanliness and presentation of the adventure center, retail store (Embark)and the winter activities center (seasonal), following daily checklists
• Ensure clear and detailed informationboutJasper, the destination, all available activities are shared with guests and visitors.
• Assistwith resort activities andspecial eventsasrequired
• Familiarize guests and colleagues with Recreation facilities and programming
• Conduct guided tours andassistwith group requests.
• Process transactions efficiently
• Adhere to hotel vehicle handling and safety policies whenoperatinghotel or guest vehicles
• Act as first responder for any incidents and accidents while on duty
• Embrace theFairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individualfeelsvalued and respected
• Other duties as assigned

Your experience and skills include:

• Experience with outdoor activities such as kayaking, canoeing, biking, and hikingrequired
• Retail experience considered required
• Comprehensive background checkrequired
• Current First Aid and CPR certificationrequired
• Pleasure Craft Operator Cardrequired
• Pro Serve certificationrequired
• Strong sales abilities is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively within a team with minimal supervision
• Guest-focused mindset,remainingcalm and courteous at all times

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,

What is in it for you:

• Starting rate of pay: $18.44/hour
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additionalmeals can bepurchasedfor $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process:At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partnerAssessFirstprompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]