Overnight Front Office Supervisor

Fairmont; Municipality of Jasper; On-site; CAD 2,954,952 - 4,208,568; Full time

Benefits offered by this job

Starting pay $26.38/hour

Staff accommodation assistance

Complimentary meal per shift

Employee travel program discounts

Wellness program for staff

Job summary

Fairmont Jasper Park Lodge invites you to join as an Overnight Front Office Supervisor, leading a guest-focused team in our luxury setting. You will deliver sincere, personalized service and guide staff to turn moments into memories, ensuring outstanding guest experiences in a stunning Canadian Rockies environment.

You will report to the Front Office Manager and oversee service standards, training, and recognition while balancing front desk operations, charges, and room assignments to uphold

Qualifications

• Strong guest service experience is required.
• Knowledge of a Property Management System is required.
• Fluency in English is required.
• Valid Canadian Driver’s Licence is required.
• Experience with a hotel loyalty program is an asset.
• Ability to handle multiple tasks and guest requests.
• Excellent written and verbal communication and leadership skills.
• Organized, flexible and able to work under pressure.

Responsibilities

• Consistently offering professional, friendly and engaging service.
• Follow department policies, procedures and service standards.
• Ensure guest inquiries and complaints are handled with appropriate action.
• Balance all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires.
• Audit and post balance room and tax, review daily rebates for accuracy.
• Perform end-of-day duties for F&B POS and front desk systems.
• Ensure guest billing is accurate for Groups, Tour, FITs, and Individuals.
• Communicate in-house groups clearly to staff and ensure SAQ standards are met.

Skills

Guest service experience

Property Management System

Fluent English

Driver's Licence

Hotel loyalty program experience

Multitasking

Communication skills

Independence

Job description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality atFairmontJasper Park Lodge,asour new Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories atFairmont Jasper Park Lodge.Showcaseyour interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

What you will be doing:

Reporting to the FrontOfficeManager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offeringprofessional,friendlyand engaging service
• Followingdepartmental policies,proceduresand service standards
• Ensuringguest inquiries and complaints are handled andappropriate actionistaken
• Balancingall room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires
• Balancingall front office credit card transactions
• Auditingand posting/balancingroom & tax
• Reviewingdaily rebates for accuracy
• Performingend of day duties for F&B point of sales system and therooms’property management system.
• Ensuringall guest billing isaccuratefor Groups, Tour, FIT’s, & Individuals
• Havinga strong knowledge of all groups in house and effectively communicatingthem to staff
• Having a strong understanding ofSAQ Standardsfor the front office andensuringall SAQreports are completedin a timely manner.
• Maintaining fullunderstanding of emergency procedures, including FirePanel
• Working with all hotel departments to ensure guest bills areaccurateupon departure
• Manage guest rooms assignment and blocking
• Support Company and Hotel policies and proceduresincluding promotingand participation in Colleague Engagement Survey (CES),Fairmont Standards which include LQA,and Voice of the Guest (VOG) initiatives
• Adhere to all LQA standards set up for the department
• Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications

Qualifications:

• Valid Canadian Driver’s Licence
• Strong guest serviceexperiencerequired
• Knowledge of Property Management Systemrequired
• Experience with a Hotel loyalty program an asset
• Must have the ability to handle a multitude of tasks and guest requests
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Fluency in English
• Ability to work independently and prioritize responsibilities

Additional Information

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,

• Starting rate of pay: $26.38/hour
• Subsidized staff accommodationassistanceprovided
• One complimentary meal per shift in our staff cafeteria (additionalmeals can bepurchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]

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