Reservations Agent

Push Operations; Blair; On-site; CAD 26,174 - 33,062; Full time

Benefits offered by this job

Complimentary meals on shift

Uniforms provided

Free parking

Wellness programs for staff

Staff appreciation events

Job summary

Langdon Hall in Ontario is seeking a full-time Reservations Agent to manage bookings, respond to guests by phone and email, and present current rates and packages.

You will coordinate guest requests, maintain profiles and reservations, and support front desk operations in a collaborative team environment.

Qualifications

• Demonstrates a commitment to uncommon hospitality.
• Positive, adaptable, and respectful attitude.
• Values consistency, sincerity, and care in their work.
• Available to work weekends, holidays, and occasional evenings.

Responsibilities

• Managing room reservations, including booking, updating, and handling cancellations or no-shows.
• Providing professional, timely, and personalized communication to guests via phone and email.
• Offering current rates, packages, and recommendations aligned with guest needs.
• Coordinating guest requests, including amenities and transportation, with accuracy and attention to detail.
• Maintaining accurate guest profiles, reservation records, and internal documentation.
• Supporting front desk and guest services operations while contributing to a collaborative team environment.

Skills

Hospitality

Customer service

Communication

Adaptability

Job description

At Langdon Hall, we believe in creating more than just memorable experiences — we create a sense of place. As a proud member of Relais & Châteaux, we offer our guests and team members a haven of warmth, authenticity, and refined comfort in the heart of Ontario’s countryside.

Built on heritage and rooted in hospitality, Langdon Hall is not just a hotel — it’s a community. Unlike corporate brands, we are privately owned, values-driven, and proudly Canadian. Our culture is built on relationships: with our guests, with our land, and with one another.

If you're seeking more than just a job — if you want to belong to a team where your contribution matters — we’d love to meet you.

About the Role

We are currently hiring for the position of full-time Reservations Agent. In this role, you will be responsible for:

• Managing room reservations, including booking, updating, and handling cancellations or no-shows
• Providing professional, timely, and personalized communication to guests via phone and email
• Offering current rates, packages, and recommendations aligned with guest needs
• Coordinating guest requests, including amenities and transportation, with accuracy and attention to detail
• Maintaining accurate guest profiles, reservation records, and internal documentation
• Supporting front desk and guest services operations while contributing to a collaborative team environment

You’ll be part of a passionate, dedicated team that takes pride in what we do and in where we do it.

What Makes You a Great Fit

We’re looking for someone who:

• Demonstrates a genuine commitment to uncommon hospitality
• Brings a positive, adaptable, and respectful attitude
• Values consistency, sincerity, and care in their work
• Available to work weekends, holidays, and occasional evenings.

Relevant experience is always an asset — but we also believe in training for skill and hiring for heart.

Why Langdon Hall?

Working with us means becoming part of a legacy of excellence and a future of possibility. We offer:

• A supportive and respectful workplace culture
• Competitive compensation and gratuities
• Complimentary meals while on shift
• Uniforms and free parking
• Wellness programs and staff appreciation events
• Opportunities for internal growth and cross-training

Pay & Schedule

• Wage: $20.00 per hour
• Schedule: Full-time, weekends, holidays, and occasional evenings required
• Start Date: As soon as possible

Posting Type

Open Position

How to Apply

We welcome all applicants with enthusiasm and appreciation. If you believe this is the right role for you, please apply by responding to this posting. We thank all applicants for their interest — only those selected for an interview will be contacted. Langdon Hall does not use AI in the review or selection of candidates.

If you require accommodation during the recruitment process, please let us know. Langdon Hall is committed to providing inclusive and barrier-free recruitment and selection processes.

Apply for this job

First Name *

Last Name *

Email Address *

Phone Number *

Resume *

Date Available

Why are you interested in this position at Langdon Hall? *

How many years of experience do you have working in reservations or a similar role? *

Are you legally eligible to work in Canada? *

Are you legally eligible to work in Canada?