Representative, Customer Service

Definity Financial Corporation; Ottawa; Hybrid; CAD 43,000 - 81,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team in a flexible, hybrid work environment. This role offers the opportunity to engage with customers, providing exceptional support while managing inquiries with professionalism and care. The company is committed to fostering a culture of collaboration, diversity, and empowerment, making it a great place to work. With a competitive salary range and a variety of benefits, including a share ownership program and educational resources, this position is perfect for those looking to make a meaningful impact in the insurance sector.

Benefits

Company share ownership program

Pension and savings plans

Paid volunteer days

Educational resources

Diversity and inclusion support

Wellness programs

Product and service discounts

Qualifications

• Exceptional communication skills are essential for this role.
• Strong problem-solving abilities and attention to detail are required.

Responsibilities

• Respond to inquiries via phone or email with professionalism.
• Build rapport with customers and ensure their needs are met.
• Accurately input information into the company database.

Skills

Verbal Communication

Written Communication

Customer Service

Problem-Solving

Multitasking

Attention to Detail

Bilingual (English and French)

Job description

Job Details

Job ID: 8337

Category: Customer Service and Contact Center Operations

Brand: Definity

Type: Regular, Full-Time

Location: Ottawa, Canada

Salary Range: $43,700 - $80,500

About Definity

Definity is the parent company of some of Canada's most longstanding and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our goal is to be one of Canada's leading property and casualty insurers. We foster a collaborative, ambitious, rewarding, and empowering culture.

We offer a flexible, hybrid work environment, allowing employees to work both remotely and in-office depending on their role and team needs. Join us and bring your authentic self to our journey. It’s better here.

Role Expectations

• Work scheduled between 8:00 AM and 8:00 PM EST.
• Respond promptly and professionally to inquiries via phone or email.
• Handle each call until resolution, including follow-up to ensure commitments are fulfilled.
• Build rapport with customers using positive language and anticipating their needs.
• Accurately input all necessary information into the company database.
• Provide basic coverage information and arrange supplemental services as needed.
• Support data tracking and manage spreadsheets.

Qualifications

• Exceptional verbal and written communication skills.
• Strong customer service, problem-solving, and resolution skills.
• Ability to multitask and think quickly in a fast-paced environment.
• Ability to work independently and collaboratively.
• High attention to detail for accuracy.
• Bilingual skills (English and French) are an asset.
• No prior insurance industry experience required.

Compensation and Benefits

The salary range is $43,700 - $80,500. Actual salary may vary based on location, skills, education, experience, and market factors. Benefits include:

• Company share ownership program
• Pension and savings plans with company-matched RRSP contributions
• Paid volunteer days and charitable donation matching
• Educational resources and tuition assistance
• Support for diversity, inclusion, and accessibility initiatives
• Wellness and recognition programs
• Product and service discounts

Eligible employees may participate in incentive plans based on individual and company performance.

Additional Information

We encourage candidates who may not meet all requirements to apply, as we value diverse backgrounds and perspectives. Definity is recognized as a great place to work for women, youth, and inclusivity.

If you require accommodations during the recruitment process, please contact [emailprotected].

Background Checks

This role requires successful completion of background checks, including criminal and leadership references.