Représentant Qualité Client / Customer Quality Representative

Airbus; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading commercial aircraft manufacturer is seeking a Customer Quality Representative. This role serves as the primary liaison between the Quality organization and customers, responsible for managing quality issues and enhancing customer satisfaction. Ideal candidates will have extensive experience in quality management within the aerospace sector and be proficient in both English and French.

Benefits

Attractive salary and annual bonus

Hybrid working policy

Employee Assistance Program

Unlimited access to e-learning courses

Qualifications

• Minimum of 5-7 years of experience in the manufacturing industry.
• Proven ability to build and maintain strong customer relationships.
• Familiarity with aircraft manufacturing processes and quality standards.

Responsibilities

• Manage customer communication for all quality-related topics.
• Drive resolution of quality issues during production and delivery phases.
• Collaborate with cross-functional teams to address quality feedback.

Skills

Communication

Negotiation

Problem Solving

Education

Bachelor's degree in Operations Management

Job description

***English job description follows***

*************************************

Do you have experience in quality management and customer relations, have you worked in aircraft manufacturing or a similar industrial environment and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Customer Quality Representative to join our Quality organization team based in Mirabel (Québec, Canada), where you will serve as the primary liaison between Airbus Quality and our valued customers.

You will be part of the Customer Acceptance and Delivery Multi-Functional Team (CAD MFT) responsible for representing the Airbus Quality organization to customers, building trustful relationships, and driving resolution of quality issues throughout the aircraft production and delivery phases.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Customer Quality Representative will be to manage customer communication for all quality-related topics, ensure risk management of quality issues, and coordinate corrective actions to enhance customer satisfaction.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

About the Role:

As a key member of the Customer Acceptance and Delivery Multi-Functional Team (CAD MFT), the Customer Quality Representative serves as the primary liaison between Airbus Quality and our valued customers. Integrated within the Customer Line, you will be responsible for a dedicated portfolio of customers, building and maintaining strong, trustful relationships throughout the aircraft production cycle, with a particular focus on the Final Assembly Line and Delivery phases.

This role is critical in reinforcing customer satisfaction while safeguarding Airbus's interests. You will act as the voice of Quality to our customers, ensuring clear and effective communication on all quality-related matters.

• Customer Communication & Relationship Management:
  • Manage all customer communication pertaining to quality topics, encompassing cabin, structure, system, and paint related concerns.
  • Cultivate and maintain a strong, trustful relationship with assigned customers throughout the aircraft production and delivery lifecycle.
• Quality Issue Resolution & Improvement:
  • Define, prioritize, and collaboratively agree with customers on top quality irritants and repetitive items, whether specific to a single customer or across fleets.
  • Drive the "Customer Feedback Loop" by collaborating with cross-functional teams (Quality, Operations, Engineering, Procurement, etc.) to address and resolve identified issues.
  • Launch and/or coordinate quality corrective actions and projects aimed at enhancing customer satisfaction (e.g., reduction of repetitive customer items, concession improvement).
• Risk Management & Anticipation:
  • Ensure robust risk management of quality topics, including Major Manufacturing Issues, Customer Acceptance re-allocation, Concession review, and Quality Survey Report management.
  • Foster a cross-site and cross-programme consistency and anticipation mindset in quality management.
• In-Service Issue Awareness & Strategy:
  • Ensure the CAD MFT is fully aware of in-service quality issues.
  • Define and implement associated containment and communication strategies with the CAD MFT.
• Bachelor's degree in Operations Management or a related field (or equivalent experience).
• Minimum of 5-7 years of experience in the manufacturing industry, with aerospace experience being a significant asset.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, negotiation, and interpersonal skills. Strong analytical and problem-solving abilities.
• Familiarity with aircraft manufacturing processes and quality standards is highly desirable.
• Ability to work effectively within multidisciplinary teams. You have the ability to work under pressure and meet deadlines.
• You possess leadership, autonomy, the ability to work in a team, and professionalism.
• You have a logical and flexible mind with a sense of initiative and attention to detail.
• Bilingual oral and written communication in English and French is required.
• You will have to show great availability during certain periods including deliveries.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Contract Type:

Job Description:

Customer Quality Representative / Représentant Qualité Client

***English job description follows***

Description de l'emploi :

Vous avez une expérience en analyse financière, vous avez travaillé dans le domaine manufacturier et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous !

Avez-vous de l'expérience en gestion de la qualité et en relations client, avez-vous travaillé dans la fabrication d'avions ou un environnement industriel similaire et souhaitez progresser et développer de nouvelles compétences ? Alors ce poste est fait pour vous !

Le Programme avion commercial A220 est à la recherche d'un Représentant Qualité Client pour rejoindre notre équipe de l'organisation Qualité basée à Mirabel (Québec, Canada), où vous serez le principal point de liaison entre la Qualité Airbus et nos précieux clients.

Vous ferez partie de l'équipe Multifonctionnelle d'Acceptation et de Livraison Client responsable de représenter l'organisation Qualité d'Airbus auprès des clients, d'établir des relations de confiance et de gérer la résolution des problèmes de qualité tout au long des phases de production et de livraison des avions.

L'organisation de l'équipe est établie pour favoriser la collaboration transversale de manière autonome, en se soutenant mutuellement et en apprenant collectivement.

Votre rôle en tant que Représentant Qualité Client sera de gérer la communication client pour tous les sujets liés à la qualité, d'assurer la gestion des risques des problèmes qualité et de coordonner les actions correctives pour améliorer la satisfaction client.

Votre environnement de travail:

Le siège du programme d'avions commerciaux A220 est situé à Mirabel, dans la région métropolitaine de Montréal, à deux pas de la ville dynamique de Montréal. Réputée pour son environnement paisible et sûr, la région offre une grande qualité de vie aux jeunes professionnels ou aux professionnels expérimentés, ainsi qu'aux familles, en équilibrant parfaitement les opportunités de carrière et les activités de plein air, ce qui en fait un endroit vraiment spécial où il fait bon vivre.

Parce que nous prenons soin de vous :

• Avantages financiers: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.
• Équilibre vie privée / professionnelle: Une politique de travail hybride (selon les besoins opérationnels), une cafétéria sur site, une politique de congés très concurrentielle.
• Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency) et Mirabel et application de covoiturage.
• Développement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

À propos du Rôle :

En tant qu'acteur clé de l'équipe multifonctionnelle d'Acceptation et de Livraison Client (CAD MFT), le Représentant Qualité Client est le principal point de liaison entre la Qualité Airbus et nos précieux clients. Intégré à la Ligne Client, vous serez responsable d'un portefeuille dédié de clients, en construisant et en maintenant des relations solides et de confiance tout au long du cycle de production de l'avion, avec un accent particulier sur les phases de la Chaîne d'Assemblage Final et de la Livraison.

Ce rôle est essentiel pour renforcer la satisfaction client tout en protégeant les intérêts d'Airbus. Vous agirez comme la voix de la Qualité auprès de nos clients, assurant une communication claire et efficace sur toutes les questions liées à la qualité.

Vos défis:

• Communication Client et Gestion des Relations :
  • Gérer toutes les communications clients concernant les sujets liés à la qualité, qu'il s'agisse de la cabine, de la structure, des systèmes ou de la peinture.
  • Cultiver et maintenir une relation solide et de confiance avec les clients assignés tout au long du cycle de production et de livraison des avions.
• Résolution et Amélioration des Problèmes Qualité :
  • Définir, prioriser et convenir en collaboration avec les clients des principaux irritants qualité et des éléments répétitifs, qu'ils soient spécifiques à un seul client ou à travers les flottes.
  • Animer la "Boucle de Rétroaction Client" en collaborant avec des équipes transversales (Qualité, Opérations, Ingénierie, Achats, etc.) pour adresser et résoudre les problèmes identifiés.
  • Lancer et/ou coordonner des actions correctives et des projets qualité visant à améliorer la satisfaction client (par exemple, réduction des éléments répétitifs client, amélioration des concessions).

• Gestion des Risques et Anticipation :
  • Assurer une gestion robuste des risques liés à la qualité, y compris les Problèmes Majeurs de Fabrication, la réaffectation des Acceptations Clients , l'examen des Concessions, et la gestion des Rapports d'Enquête Qualité .
  • Favoriser une cohérence inter-sites et inter-programmes des actions ainsi qu'un état d'esprit d'anticipation en matière de gestion de la qualité.
• Connaissance des Problèmes en Service et Stratégie :
  • Assurer que le CAD MFT est pleinement conscient des problèmes qualité en service.
  • Définir et mettre en œuvre les stratégies de confinement et de communication associées avec le CAD MFT.

Votre profil:

• Baccalauréat en gestion des opérations ou dans un domaine connexe (ou expérience équivalente).
• Minimum de 5 à 7 ans d'expérience dans l'industrie manufacturière, l'expérience dans l'aérospatiale étant un atout majeur.
• Capacité avérée à établir et maintenir des relations clients solides.
• Excellentes compétences en communication, négociation et relations interpersonnelles.
• Solides capacités d'analyse et de résolution de problèmes.
• Familiarité avec les processus de fabrication aéronautique et les normes de qualité est fortement souhaitable.
• Capacité à travailler efficacement au sein d'équipes pluridisciplinaires.
• Vous avez la capacité de travailler sous pression et de respecter les délais.
• Vous avez du leadership, de l'autonomie, la capacité de travailler en équipe ainsi que du professionnalisme.
• Vous avez un esprit logique et flexible avec un sens de l’initiative et une attention aux détails.
• Le bilinguisme pour la communication orale et écrite en anglais et en français est requis.
• Vous aurez à faire preuve d’une grande disponibilité pendant certaines périodes incluant les livraisons.

Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la réputation et de la croissance durable de l'entreprise.

Vous ne semblez pas correspondre à 100%? Pas d'inquiétude! Airbus vous accompagnera pour trouver le poste qui correspond le mieux à vos compétences et aspirations.

Donnez une nouvelle dimension à votre carrière en soumettant votre candidature en ligne maintenant !

*************************************

Job description :

Do you have experience in quality management and customer relations, have you worked in aircraft manufacturing or a similar industrial environment and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Customer Quality Representative to join our Quality organization team based in Mirabel (Québec, Canada), where you will serve as the primary liaison between Airbus Quality and our valued customers.

You will be part of the Customer Acceptance and Delivery Multi-Functional Team (CAD MFT) responsible for representing the Airbus Quality organization to customers, building trustful relationships, and driving resolution of quality issues throughout the aircraft production and delivery phases.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Customer Quality Representative will be to manage customer communication for all quality-related topics, ensure risk management of quality issues, and coordinate corrective actions to enhance customer satisfaction.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

About the Role:

As a key member of the Customer Acceptance and Delivery Multi-Functional Team (CAD MFT), the Customer Quality Representative serves as the primary liaison between Airbus Quality and our valued customers. Integrated within the Customer Line, you will be responsible for a dedicated portfolio of customers, building and maintaining strong, trustful relationships throughout the aircraft production cycle, with a particular focus on the Final Assembly Line and Delivery phases.

This role is critical in reinforcing customer satisfaction while safeguarding Airbus's interests. You will act as the voice of Quality to our customers, ensuring clear and effective communication on all quality-related matters.

Your challenges:

• Customer Communication & Relationship Management:
  • Manage all customer communication pertaining to quality topics, encompassing cabin, structure, system, and paint related concerns.
  • Cultivate and maintain a strong, trustful relationship with assigned customers throughout the aircraft production and delivery lifecycle.
• Quality Issue Resolution & Improvement:
  • Define, prioritize, and collaboratively agree with customers on top quality irritants and repetitive items, whether specific to a single customer or across fleets.
  • Drive the "Customer Feedback Loop" by collaborating with cross-functional teams (Quality, Operations, Engineering, Procurement, etc.) to address and resolve identified issues.
  • Launch and/or coordinate quality corrective actions and projects aimed at enhancing customer satisfaction (e.g., reduction of repetitive customer items, concession improvement).

• Risk Management & Anticipation:
  • Ensure robust risk management of quality topics, including Major Manufacturing Issues, Customer Acceptance re-allocation, Concession review, and Quality Survey Report management.
  • Foster a cross-site and cross-programme consistency and anticipation mindset in quality management.
• In-Service Issue Awareness & Strategy:
  • Ensure the CAD MFT is fully aware of in-service quality issues.
  • Define and implement associated containment and communication strategies with the CAD MFT.

Your boarding pass:

• Bachelor's degree in Operations Management or a related field (or equivalent experience).
• Minimum of 5-7 years of experience in the manufacturing industry, with aerospace experience being a significant asset.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, negotiation, and interpersonal skills. Strong analytical and problem-solving abilities.
• Familiarity with aircraft manufacturing processes and quality standards is highly desirable.
• Ability to work effectively within multidisciplinary teams. You have the ability to work under pressure and meet deadlines.
• You possess leadership, autonomy, the ability to work in a team, and professionalism.
• You have a logical and flexible mind with a sense of initiative and attention to detail.
• Bilingual oral and written communication in English and French is required.
• You will have to show great availability during certain periods including deliveries.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Quality Assurance

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international – with roughly 148,000 employees at 180 locations globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas.

In Canada, more than 4,500 people work at the ten sites and offices of Airbus and its subsidiaries of which more than 4,000 are in Quebec.

The main production sites are the A220 commercial aircraft programme headquarters and Airbus Atlantic Canada, both in Mirabel, Quebec. Other Airbus sites and subsidiaries are located in Ontario - Airbus Helicopters Canada in Fort Erie and NAVBLUE in Waterloo - Nova Scotia and Quebec.

A member of the Airbus family for more than five years, the A220, designed and assembled in Quebec and acclaimed for its exceptional performance and versatility, has become a preferred choice for airlines.