Repairs Planner in Surrey

Energy Jobline CVL; Surrey; On-site; CAD 55,000 - 75,000; Full time

Job summary

MMP Consultancy is seeking an experienced Repairs Planner to coordinate repairs for a social housing contractor on a temporary basis. You will manage operatives' diaries, schedule repairs, and act as the main contact for tenants, operatives, and contractors.

Strong organisational and customer service skills are essential. Experience in housing maintenance or related contractor environments is preferred, with proficiency in Excel and scheduling systems to keep works on time and accurately

Qualifications

• Experience in Repairs Planner, Scheduler or Maintenance Coordinator roles within housing maintenance.
• Strong organisational and workload management skills.
• Excellent communication and customer service abilities.
• Experience coordinating multiple repairs and maintenance activities simultaneously.
• Construction or property maintenance knowledge is advantageous.

Responsibilities

• Manage and maintain operatives' diaries and schedules.
• Plan and coordinate pre-inspections, post-inspections, reactive repairs, and emergency maintenance works.
• Prioritise emergency and urgent repair requests.
• Book appointments and allocate work to available operatives.
• Monitor jobs from initial booking through to completion.
• Ensure information and records are updated accurately and promptly.
• Liaise with tenants, operatives, and contractors to progress repairs.
• Attend team meetings and required training.

Skills

Scheduling

Diary management

Customer service

Communication

Organisation

Education

GCSEs incl Maths & English

Tools

Excel

Word

Connect

Northgate

DRS

Job description

MMP Consultancy is recruiting for an experienced Repairs Planner to join a Social Housing contractor on a temporary basis. This role is ideal for someone with strong scheduling, planning, and customer service experience within housing maintenance, local authority, housing association, or contractor environments. The successful candidate will work closely with the Maintenance Team, coordinating repairs and maintenance activities to ensure works are completed efficiently, on time, and to a high standard. You will be responsible for managing operatives' diaries, scheduling repairs, and acting as a key point of contact for and contractors.

Key Responsibilities

• Manage and maintain operatives' diaries and schedules.
• Plan and coordinate pre-inspections, post-inspections, reactive repairs, and emergency maintenance works.
• Prioritise emergency and urgent repair requests.
• Book appointments and allocate work to available operatives.
• Monitor jobs from initial booking through to completion.
• Ensure all relevant information and records are updated accurately and promptly.
• Liaise with tenants, operatives, and contractors to arrange and progress repairs.
• Communicate concerns regarding work quality and ensure operatives have the necessary materials to complete jobs.
• Attend team meetings, supervision sessions, and training as required.

Experience Required

Previous experience working for a Housing Association, Local Authority, or maintenance contractor in a:

• Repairs Planner role
• Scheduler role
• Maintenance Coordinator role
• Customer Service/Contact Centre environment within housing maintenance

Strong organisational and workload management skills.

Excellent communication and customer service abilities.

Experience coordinating multiple repairs and maintenance activities simultaneously.

Construction or property maintenance knowledge would be advantageous.

Skills & Qualifications

GCSEs (or equivalent) including Maths and English at Grade C/Level 4 or above.

Proficient in Microsoft Office, particularly Excel and Word.

Experience using repairs and scheduling systems such as:

• Connect
• Northgate
• DRS

Strong administrative and data entry skills.

Ability to work effectively in a fast-paced environment and prioritise workloads