Maintenance Surveyor

Housing Diversity Network

Peterborough

Hybrid

CAD 74,000 - 90,000

Full time

46 hours ago

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Benefits offered by this job

28 days holiday + bank holidays

Birthday leave option

Health & wellbeing support

Car leasing options

Salary sacrifice schemes

Defined benefit pension

Life assurance

Flexible working

Job summary

Accent Housing in Peterborough is seeking a Maintenance Surveyor to deliver repairs and voids maintenance across properties in the patch. The role blends site visits and desk-based work, using knowledge of domestic building make‑up, HHSRS and rates to qualify repairs.

You’ll raise repairs in our bespoke housing system and keep customer accounts updated through completion. With a focus on adhering to Awaab’s Law, you will address damp and mould hazards promptly and ensure health-related repairs

Qualifications

Customer-focused role in property maintenance and repairs.
Experience using housing management software for repairs and voids.
Strong communication and collaboration with contractors and teams.

Responsibilities

Deliver repairs and voids maintenance for properties in allocated patch.
Visit customer homes to assess repairs needs and qualify repairs.
Raise repairs in the housing management system and update customer accounts to completion.
Uphold Empty Homes (Voids) standard to deliver quality homes promptly.
Identify and address hazards such as damp and mould in line with health requirements.
Collaborate with contractors and housing teams to improve service efficiency.

Skills

Customer service

Communication skills

Site visits

Contract management

Building knowledge

Education

HNC in Building

Tools

Housing management system

Job description

A place to make things happen

Location: Hybrid, Peterborough & surrounding areas with occasional travel to other Accent Offices.

Permanent, 35 hours per week, Monday - Friday 9am to 5pm plus on call as required.

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

About the role

As a Maintenance Surveyor, you’ll deliver repairs and voids maintenance services for properties in your allocated patch, collaborating with our teams and contractors to provide our customers with high-quality, timely repairs. Your proactive approach and commitment to excellence will inspire others and make sure our property services are constantly improving.

The role is a mixture of site visits and desk-based work. You'll visit customer homes to understand their repairs needs, using your expert knowledge of the make‑up of domestic buildings, HHSRS and schedule of rates to qualify repairs. You'll raise the repairs on our bespoke Housing Management System and update the customer account through to the completion of the works. You'll also uphold our Empty Homes (Voids) standard to deliver first‑class quality homes in a timely manner.

In line with Awaab’s Law, you’ll play a key role in identifying and addressing hazards such as damp and mould promptly and effectively, ensuring that health‑related repairs are not delayed. Your understanding of housing disrepair will be essential in ensuring compliance, protecting customer wellbeing, and reducing risk.

Through your collaboration with contractors, housing teams, and internal colleagues, you'll help improve service efficiency, enhance customer experiences, and contribute to Accent’s mission of providing quality homes and services.

Salary

The spot salary for the Maintenance Surveyor post is £43,459 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. You'll also receive an additional essential user car allowance starting at £1,250 per annum.

About you

You should have a HNC in Building (or an equivalent qualification) or experience in maintenance and construction, an understanding of building design, building fabrics and associated lifecycles, plus a strong understanding of contract performance and budget management. You’ll have a strong customer focus, great communication skills, an ability to interpret building legislation and use operational software for property management. As you’ll be travelling around our different sites, you’ll also need a full UK driving licence and access to a vehicle.

The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: Tuesday 24th November via Teams.

Stage 2: A Place to Show Your Strengths

A behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: Tuesday 1st December at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future. We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.

Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.

Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.

Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.

Family-friendly policies – Enhanced parental leave, flexible working options, and support for work‑life balance.

Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed. This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

If you have any queries about the role, please email: PeopleServices@accentgroup.org

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

Job Summary