Repairs Supervisor

Civic Recruitment Limited; Sutton No. 103; On-site; CAD 72,000 - 87,000; Full time

Job summary

Civic Recruitment Limited in Sutton, United Kingdom, is seeking an experienced supervisor to lead a Direct Labour Organisation (DLO) team delivering responsive repairs in social housing. This is a 3-month contract with a local authority, focused on quality, safety, and customer satisfaction.

You will line-manage up to 7 trade staff, develop performance, uphold organisational values, oversee repairs, perform inspections, prepare scopes, manage snagging, and handle tenant queries to deliver

Qualifications

• Experience supervising responsive repairs in social housing.
• Ability to manage a direct labour workforce (DLO).
• Strong understanding of building maintenance and repair sequencing.

Responsibilities

• Line manage a team of up to 7 trade staff, including skilled, multi-skilled, and unskilled workers.
• Support, develop, and performance manage staff to meet service standards and objectives.
• Promote organisational values: High Performing, One Team, Make It Happen, and Excellent Customer Service.
• Oversee delivery of responsive repairs and maintenance within occupied social housing properties.
• Conduct pre-, during-, and post-inspections to ensure quality and compliance.
• Identify defects, specify works, and produce clear scopes of work and technical reports.
• Manage remedial works (snagging) and ensure completion within agreed timeframes.
• Investigate complaints and provide practical, solution-focused outcomes.

Skills

Team leadership

Staff development

Customer service

Health & safety awareness

Education

NVQ Level 2 in building trade

Job description

Sutton, United Kingdom | Posted on 05/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3-month contract position with a local authority,

Summary

• This is a 3-month contract position with a local authority, aimed at leading and managing a team of Direct Labour Organisation (DLO) operatives responsible for delivering responsive repairs within a social housing environment. The role is crucial in ensuring that repairs are completed to a high standard, on time, and in compliance with quality, health, and safety requirements. It also focuses on delivering excellent customer service and maintaining high levels of tenant satisfaction.

Responsibilities

• Line manage a team of up to 7 trade staff, including skilled, multi-skilled, and unskilled workers.
• Support, develop, and performance manage staff to meet service standards and business objectives.
• Promote organisational values: High Performing, One Team, Make It Happen, and Excellent Customer Service.
• Oversee the delivery of responsive repairs and maintenance within occupied social housing properties.
• Conduct pre-, during-, and post-inspections to ensure quality and compliance.
• Identify defects, specify works, and produce clear scopes of work and technical reports.
• Manage remedial works (snagging) and ensure completion within agreed timeframes.
• Investigate complaints and provide practical, solution-focused outcomes.

Requirements

• Extensive experience supervising responsive repairs within a social housing environment.
• Experience managing a direct labour workforce (DLO).
• Strong understanding of building maintenance, repair sequencing, and defects.
• Experience working in a high-volume repairs or voids environment.
• NVQ Level 2 (or equivalent) in a relevant building trade (essential).
• Full UK Driving Licence (essential).
• IOSH Managing Safely or equivalent health & safety qualification (desirable).
• Knowledge of CDM 2015 regulations (desirable).

Additional Information

• Working hours: 8 hours per day.
• The role closes on 11th June 2026.