Remote Travel Concierge & Loyalty Specialist

International SOS; Canada; Remoto; CAD 25.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive hourly rate + incentives

Full-time (40 hours/week), Fixed Sched

Paid training

RRSP Match

Medical, Dental & Vision benefits

Paid time off

Remote Work from home opportunity

No sales required

Resumo da vaga

Aspire Lifestyles delivers premium loyalty and customer service solutions and is seeking Travel Customer Service Representatives with GDS experience and a TICO certificate to support global client programs.

You will respond to inbound requests via phone, email, and chat, booking and managing travel for flights, hotels, and car rentals using GDS, and assisting with disruptions to ensure seamless experiences.

Qualificações

• 2+ years in travel, airline, or hospitality industry.
• Minimum 2 years of interactive customer service experience.
• Valid TICO certificate (required).
• Experience with GDS (Amadeus, Sabre, Galileo) is highly valued.
• Must possess Travel Industry Certification in accordance with local requirements.
• Hospitality, travel or loyalty program experience is highly valued.

Responsabilidades

• Deliver polished, professional service via phone, email, and chat.
• Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits.
• Book and manage customized travel for flights, hotels, and car rentals using GDS systems.
• Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries.

Conhecimentos

GDS experience

Customer service

Communication skills

Time management

Problem solving

Formação

High school diploma or equivalent

TICO certification

Travel Industry Certification

Ferramentas

GDS systems (Amadeus Sabre Galileo)

Descrição da vaga

Aspire Lifestyles delivers premium loyalty and customer service solutions and is seeking Travel Customer Service Representatives with GDS experience and a TICO certificate to support global client programs.

You will respond to inbound requests via phone, email, and chat, booking and managing travel for flights, hotels, and car rentals using GDS, and assisting with disruptions to ensure seamless experiences.