Travel Advisor

International SOS; Canada; Remote; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly rate + incentives

Full-time (40 hours/week), Fixed Sched

Paid training

RRSP Match

Medical, Dental & Vision benefits

Paid time off

Remote Work from home opportunity

No sales required

Job summary

Aspire Lifestyles delivers premium loyalty and customer service solutions and is seeking Travel Customer Service Representatives with GDS experience and a TICO certificate to support global client programs.

You will respond to inbound requests via phone, email, and chat, booking and managing travel for flights, hotels, and car rentals using GDS, and assisting with disruptions to ensure seamless experiences.

Qualifications

• 2+ years in travel, airline, or hospitality industry.
• Minimum 2 years of interactive customer service experience.
• Valid TICO certificate (required).
• Experience with GDS (Amadeus, Sabre, Galileo) is highly valued.
• Must possess Travel Industry Certification in accordance with local requirements.
• Hospitality, travel or loyalty program experience is highly valued.

Responsibilities

• Deliver polished, professional service via phone, email, and chat.
• Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits.
• Book and manage customized travel for flights, hotels, and car rentals using GDS systems.
• Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries.

Skills

GDS experience

Customer service

Communication skills

Time management

Problem solving

Education

High school diploma or equivalent

TICO certification

Travel Industry Certification

Tools

GDS systems (Amadeus Sabre Galileo)

Job description

Must be located in Ontario, Canada

Position Title: Travel Advisor

Location: Remote – Ontario, Canada

Position Type: Permanent, Full-Time

This is a newly created permanent position

Job Description

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Why you will love working with us:

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• RRSP Match
• Medical, Dental & Vision benefits
• Paid time off
• Remote Work from home opportunity
• No sales required

What you will do:

• Deliver polished, professional service via phone, email, and chat
• Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
• Book and manage customized travel for flights, hotels, and car rentals using GDS systems
• Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries

The goal of this role is to provide professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

• Strong geographical knowledge and genuine passion for travel
• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time managementComfort working in a fast-paced, performance-driven environment

Work Qualifications Required:

• Valid TICO certificate (required)
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Must possess relevant Travel Industry Certification in accordance with local requirements
• Hospitality, travel, or loyalty program experience is highly valued
• Minimum of 2 years of travel, airline, or hospitality experience
• Minimum of 2 years of interactive customer service experience
• Call center (1+ year) or high-volume service experience preferred
• Personal global travel experience is an asset

Work Requirements:

• Must be located in Ontario, Canada
• Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening
• High school diploma or equivalent is required.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.