Bilingual Travel Advisor

International SOS group; Canada; Remote; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly rate + incentives

Full-time (40 hours/week)

Paid training

RRSP Match

Paid time off

Remote work from home

Job summary

Aspire Lifestyles is seeking a Bilingual Travel Customer Service Representative to support global client programs from a remote Ontario, Canada location. You will respond to inquiries via phone, email, and chat, helping travelers maximize their travel benefits and loyalty program experiences.

Ideal candidates have GDS experience, a valid TICO certificate, and at least 2 years in travel or hospitality plus strong communication skills.

Qualifications

• Valid TICO certificate is required.
• Experience with GDS (Amadeus, Sabre, Galileo) is highly valued.
• Must possess relevant Travel Industry Certification in accordance with local requirements.
• Hospitality, travel, or loyalty program experience is highly valued.
• Minimum of 2 years of travel, airline, or hospitality experience.
• Minimum of 2 years of interactive customer service experience.
• Call center (1+ year) or high-volume service experience preferred.
• Personal global travel experience is an asset.

Responsibilities

• Deliver polished, professional service via phone, email, and chat.
• Assist customers with travel-related needs including how to maximize travel benefits.
• Book and manage customized travel for flights, hotels, and car rentals using GDS systems.
• Support members with cancellations, re-bookings, disruptions, and planning complex itineraries.

Skills

GDS experience

Customer service

Travel knowledge

Education

TICO certificate

Travel Industry Certification

High school diploma or equivalent

Tools

Amadeus GDS

Sabre GDS

Galileo GDS

Job description

Position Title: Bilingual Travel Advisor
Location: Remote - Ontario, Canada
Position Type: Permanent, Full-Time
Pay Range: $22.00 - $26.00 CAD per hour

This is a newly created permanent position

Description:

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world's most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives who have GDS experience and are TICO certified to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world's most recognized brands.

Why you will love working with us:

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• RRSP Match
• Paid time off
• Remote Work from home opportunity

What you will do:

• Deliver polished, professional service via phone, email, and chat
• Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
• Book and manage customized travel for flights, hotels, and car rentals using GDS systems
• Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries

The goal of this role is to provide professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

• Strong geographical knowledge and genuine passion for travel
• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment

Work Qualifications Required:

• Valid TICO certificate (required)
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Must possess relevant Travel Industry Certification in accordance with local requirements
• Hospitality, travel, or loyalty program experience is highly valued
• Minimum of 2 years of travel, airline, or hospitality experience
• Minimum of 2 years of interactive customer service experience
• Call center (1+ year) or high-volume service experience preferred
• Personal global travel experience is an asset

Language Requirements:

We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:
- French
- Cantonese
Please note: Language placement may vary depending on the client program supported.

Work Requirements:

• Must be located in Ontario, Canada
• Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening
• High school diploma or equivalent is required.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.