Remote Tour Operations Coordinator

Placements24; Kimberley; Hybrid; CAD 20,000 - 30,000; Full time

Benefits offered by this job

Fully remote position

Health benefits

Professional development

Travel opportunities

Bonuses potential

Job summary

Placements24 is seeking a meticulous Remote Tour Operations Coordinator to manage the logistical planning and execution of diverse tour packages. This fully remote role supports operations from anywhere in South Africa, coordinating with tour guides, suppliers, and customers to ensure seamless travel experiences.

You will oversee bookings, itineraries, transportation, and accommodation, while handling any operational issues.

Qualifications

• Proven experience in tour operations, travel agency coordination, or a related role within the tourism industry.
• Strong understanding of logistical planning and operations management.
• Excellent organizational and time-management skills with the ability to multitask.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in travel booking systems and standard office software.

Responsibilities

• Coordinate all logistical aspects of tour operations, including bookings, confirmations, and itinerary management.
• Liaise with tour guides, ensuring they have all necessary information and resources for their trips.
• Manage relationships with third-party suppliers such as accommodation providers, transportation companies, and activity operators.
• Communicate effectively with clients, providing pre-trip information and addressing any inquiries or concerns.
• Monitor tour departures and ensure smooth operational flow, troubleshooting any issues that may arise in real-time.
• Manage tour documentation, including permits, insurance, and emergency contact information.
• Maintain accurate records of bookings, payments, and operational expenses.
• Contribute to the development and refinement of tour itineraries and operational procedures.
• Assist with emergency response and crisis management when necessary.
• Provide exceptional customer service throughout the pre-tour and during-tour phases.

Skills

Tour operations

Travel agency coordination

Logistical planning

Communication skills

Remote work

Office software

Education

High school diploma

Diploma or degree advantageous

Tools

Booking systems

MS Office

Job description

About the Role Our client, a dynamic adventure travel company, is seeking a meticulous and proactive Remote Tour Operations Coordinator to manage the logistical planning and execution of its diverse tour packages. This role is fully remote, allowing you to contribute from anywhere within South Africa. You will be responsible for coordinating with tour guides, suppliers, and customers to ensure seamless travel experiences. This includes managing bookings, itineraries, transportation, accommodation, and handling any operational issues that may arise. The ideal candidate has exceptional organizational skills, a strong understanding of tour operations, and a passion for travel and customer service. This position demands excellent communication, problem-solving abilities, and the capacity to thrive in an independent, remote work environment. Your efforts will directly contribute to the success of our exciting adventure tours.

Key Responsibilities

• Coordinate all logistical aspects of tour operations, including bookings, confirmations, and itinerary management.
• Liaise with tour guides, ensuring they have all necessary information and resources for their trips.
• Manage relationships with third-party suppliers such as accommodation providers, transportation companies, and activity operators.
• Communicate effectively with clients, providing pre-trip information and addressing any inquiries or concerns.
• Monitor tour departures and ensure smooth operational flow, troubleshooting any issues that may arise in real-time.
• Manage tour documentation, including permits, insurance, and emergency contact information.
• Maintain accurate records of bookings, payments, and operational expenses.
• Contribute to the development and refinement of tour itineraries and operational procedures.
• Assist with emergency response and crisis management when necessary.
• Provide exceptional customer service throughout the pre-tour and during-tour phases.

Requirements

• Proven experience in tour operations, travel agency coordination, or a related role within the tourism industry.
• Strong understanding of logistical planning and operations management.
• Excellent organizational and time-management skills with the ability to multitask.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in travel booking systems and standard office software (e.g., Microsoft Office Suite).
• Ability to work independently and effectively in a remote setting, demonstrating self-discipline and initiative.
• A passion for travel and adventure, with knowledge of various destinations being an asset.
• Problem-solving skills and the ability to remain calm under pressure.
• High school diploma required; a relevant diploma or degree is advantageous.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

• Fully remote position with the flexibility to work from anywhere in South Africa.
• Competitive salary and potential for performance-based bonuses.
• Opportunities to experience and contribute to exciting travel adventures.
• Comprehensive health benefits package.
• Professional development and training in tour operations.
• Be part of a passionate and growing travel company.
• Direct impact on delivering incredible travel experiences, coordinated from Kimberley or your chosen remote location.