Remote Implementation Consultant - IoT & Fleet Solutions

Samsara Inc.

Toronto

Remote

CAD 113,000 - 146,000

Full time

6 hours ago

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Benefits offered by this job

Flexible working model

Remote work options

Professional development stipend

Health and parental leave

Job summary

Samsara Inc. is seeking a Customer Success professional to guide Mid-Market customers through onboarding, adoption, and renewal of our IoT platform. You will own the customer relationship, coordinate with Sales, Support, Engineering, and Product, and drive time-to-value while expanding product usage across industries.

This remote role supports candidates in Canada and requires English and French fluency, strong relationship-building, and a growth mindset.

Qualifications

2-4+ years in senior Customer Success, account management, or strategic consulting roles
Mid-Market SaaS experience preferred
English and French fluency required
Strong priority management and high emotional intelligence
Experience with technical products and end-to-end implementations
Proven ability to build trust with executives, Product and Engineering leadership
Diplomacy and poise under pressure in customer scenarios

Responsibilities

Be on the front-lines to increase safety, efficiency, and sustainability for customers' operations
Manage deployment of Samsara technology to Mid-Market clients for quick value
Create launch plans and a roadmap to increase product usage
Track implementation progress, product adoption, and account health
Conduct trainings and demos for executives and day-to-day users across use cases
Coordinate with Sales, Support, Sales Engineering, and Product cross-functionally
Champion Samsara values and cultivate a growth mindset across teams