Remote Strategic Account Manager – AI-Driven Growth

Propellic - Travel Marketing; Canada; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Remote-first

Macbook provided

Wellness program

Professional development budget

Generous PTO

Annual company retreat

Job summary

Propellic - Travel Marketing is seeking an Account Manager to be the single trusted contact for assigned clients, translating Propellic’s work into tangible results and ensuring the client’s North Star metrics are met across channels.

You will advocate for clients and Propellic simultaneously, uncover growth opportunities, and guide engagements with a data-driven, strategic mindset to protect profitability and client satisfaction.

Qualifications

• 5+ years in client service or account management, ideally with a media buying or agency background.
• Relationship manager who looks for ways to expand an account.
• Fluent in connecting marketing work to business outcomes and revenue goals.

Responsibilities

• Serve as the primary point of contact and trusted advisor for your assigned accounts, owning communication end to end.
• Tie every initiative to the client’s North Star metric and develop + lead QBRs framed around their business, not our deliverable list.
• Watch for relationship risk before clients raise it. Flag at-risk accounts early and pair every flag with a dated recovery plan.
• Find and close upsell, cross-sell, and scope-expansion opportunities across your book of accounts.
• Partner with the PMO on scoping and delivery. Hold the line on margin and utilization without resourcing your own client work.
• Use AI and automation for client insight, reporting, and knowledge management to keep your time on strategy and the relationship. Document the process so the account runs without you if you’re out.

Skills

Account management

Client relations

Cross-functional collaboration

Strategic thinking

Communication

Job description

Propellic - Travel Marketing is seeking an Account Manager to be the single trusted contact for assigned clients, translating Propellic’s work into tangible results and ensuring the client’s North Star metrics are met across channels.

You will advocate for clients and Propellic simultaneously, uncover growth opportunities, and guide engagements with a data-driven, strategic mindset to protect profitability and client satisfaction.