Relationship Manager, Business Markets

0000050007 Royal Bank of Canada; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Royal Bank of Canada is seeking a Client Success & Growth Manager to support a network of marketing consultants across North America. This hands-on role focuses on helping consultants win new business, grow client accounts, and strengthen long-term relationships.

You will coach consultants through sales conversations, positioning, and delivering meaningful results for clients, with a pathway to a more strategic, client-facing position.

Qualifications

• 1–4 years in digital marketing, agency, client success, or account management.
• Agency experience or direct exposure to marketing services is a strong asset.
• High-potential candidates with strong communication and commercial instincts will be considered.

Responsibilities

• Support consultants in closing new business (discovery, proposals, and pricing conversations).
• Help shape how marketing services are positioned and communicated to clients.
• Identify opportunities to grow client accounts through upselling and cross-selling.
• Act as a sounding board for consultants on client challenges and opportunities.
• Build strong relationships and become a trusted day-to-day partner.
• Re-engage inactive consultants and drive stronger participation across the network.
• Collaborate with internal teams to ensure alignment and smooth execution.
• Gather insights and feedback to improve services, processes, and offerings.

Skills

Strong communicator

Commercially aware

Agency experience

AI tools familiarity

Proactive & organized

Relationship building

Curiosity & learning mindset

Tools

AI tools & agents

Job description

We're looking for a Client Success & Growth Manager to support our network of marketing consultants across North America.

This is a hands-on, growth-focused role where you'll work closely with consultants to help them win new business, grow client accounts, and strengthen long-term relationships.

You'll act as a coach and collaborator — helping consultants think through sales conversations, positioning, and how to deliver meaningful results for their clients.

This role is ideal for someone with a foundation in digital marketing or agency experience who is ready to step into a more strategic, client-facing position.

What You'll Do

• Support consultants in closing new business (discovery, proposals, and pricing conversations)
• Help shape how marketing services are positioned and communicated to clients
• Identify opportunities to grow client accounts through upselling and cross-selling
• Act as a sounding board for consultants on client challenges and opportunities
• Build strong relationships and become a trusted day-to-day partner
• Re-engage inactive consultants and drive stronger participation across the network
• Collaborate with internal teams to ensure alignment and smooth execution
• Gather insights and feedback to improve services, processes, and offerings

Who You Are

• A strong communicator who is confident in client-facing and sales conversations
• Commercially aware — you understand how businesses grow and how marketing supports that growth
• Ideally have experience in an agency or working with marketing clients
• Comfortable learning and growing using AI tools and agents
• Proactive, organized, and comfortable taking ownership
• Skilled at building trust and working with a range of personalities
• Curious and eager to learn, with a desire to grow into a more strategic role

What Success Looks Like

• Consultants are more confident and effective in sales conversations
• Increased conversion of new business opportunities
• Growth in client accounts across the network
• Stronger engagement and participation from consultants

Experience

• 1–4 years in digital marketing, agency, client success, or account management
• Agency experience or direct exposure to marketing services is a strong asset
• High-potential candidates with strong communication and commercial instincts will be considered

Why This Role Matters

You’ll play a key role in helping consultants grow their businesses — and in doing so, you’ll gain exposure to real client challenges, sales conversations, and growth strategy across a wide range of industries.

This is a strong opportunity for someone ready to step beyond execution and into a more strategic, client-facing role.