Remote Strategic Account Director, Digital Transformation

Bilinguallink; Canada; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health plan & HSA

RRSP matching

Bonus commission

Hybrid/remote work options

Professional growth opportunities

Job summary

Northern Commerce is seeking an Account Director to lead strategic account management for enterprise clients across commercial and public sectors. You will own multi-year roadmaps, drive value realization, and align executive stakeholders.

The role partners with PMO, Delivery, and Sales to ensure on-time, on-budget delivery and growth through renewals and expansions. The ideal candidate brings agency account-management experience, strong relationship and project-management skills, and experience

Qualifications

• 6+ years in consultative sales or revenue-focused account management.
• Experience with executive stakeholder engagement and QBRs/ABRs.
• Proven ability to grow client relationships and revenue within agencies or digital marketing environments.
• Experience with enterprise clients across commercial and public sectors.

Responsibilities

• Achieve account-growth targets including renewals, upsell, cross-sell, and revenue expansion.
• Own account plans, forecasts, budgets, and profitability for assigned clients.
• Build executive relationships and lead strategic conversations for long-term partnerships.
• Develop multi-year roadmaps informed by client priorities and platform developments.
• Lead solution shaping through discovery, pricing, proposals, SOWs, and negotiations.
• Support RFPs, presentations, and pre-sales conversations with client-aligned solutions.
• Conduct regular business reviews to demonstrate value and ROI.
• Mentor junior team members and collaborate with cross-functional teams.

Skills

Consultative sales

Account management

Executive stakeholder engagement

Relationship management

Communication

Presentation

Mentoring

Strategic thinking

Education

Bachelor’s degree in marketing/communications/business

Tools

Adobe Experience Manager

Adobe Commerce

Acquia

Drupal

Job description

Northern Commerce is seeking an Account Director to lead strategic account management for enterprise clients across commercial and public sectors. You will own multi-year roadmaps, drive value realization, and align executive stakeholders.

The role partners with PMO, Delivery, and Sales to ensure on-time, on-budget delivery and growth through renewals and expansions. The ideal candidate brings agency account-management experience, strong relationship and project-management skills, and experience