Remote Software Support Specialist (Evening Shift)

Texada Software; Mississauga; Hybrid; CAD 48,000 - 50,000; Full time

Job summary

Texada Software is seeking a customer-focused Support Coordinator to assist NA customers, including those in Australia and New Zealand, in a primarily remote role aligned to North American Eastern Time. You will handle tickets, calls, and emails, troubleshoot product issues, and coordinate with internal teams to resolve customer needs.

The role emphasizes strong communication, problem solving, and a willingness to learn as part of a fast-paced software environment.

Qualifications

• Experience communicating with customers via tickets, phone, and email.
• Strong problem-solving skills for complex or lengthy issues.
• Experience supporting software and interacting with customers is valuable.

Responsibilities

• Communicate with customers via tickets, phone, email and virtual meetings to support business processes.
• Troubleshoot customer issues within our applications to determine next steps.
• Collaborate with internal teams to advocate for customer priorities.
• Manage incidents by coordinating attention and updating customers as events unfold.
• Create training docs and knowledge articles to reduce new cases.

Skills

Excellent communication

Problem solving

Software support experience

Customer service experience

Tools

Jira

Knowledge Bases

CRM systems

Job description

Texada Software is seeking a customer-focused Support Coordinator to assist NA customers, including those in Australia and New Zealand, in a primarily remote role aligned to North American Eastern Time. You will handle tickets, calls, and emails, troubleshoot product issues, and coordinate with internal teams to resolve customer needs.

The role emphasizes strong communication, problem solving, and a willingness to learn as part of a fast-paced software environment.