Remote Clinical IT Help Desk Specialist

NTT DATA North America; Halifax; On-site; CAD 41,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits package from第一日

Telemedicine and wellness credits

Gym discounts

Income protection and life insurance

24/7 Employee Assistance Program

Remote work allowance

Discounts and travel insurance

Job summary

NTT DATA Services is seeking candidates for a 24/7 healthcare call center role in Canada. The position supports clinical applications in a high-volume environment and requires shift flexibility, including nights, weekends, and holidays.

Training is provided during day shifts regardless of assigned shift. The role involves handling inbound calls from healthcare clients, documenting comments, and driving resolution of incidents on a 24/7 desk.

Qualifications

• Minimum 1 year IT call center customer service experience.
• 4+ years service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• High school diploma or equivalent required.

Responsibilities

• Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson and Meditech.
• Track and document comments, close or elevate incident tickets in a timely manner.
• Responsible for driving resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
• Travel up to 10% of the time, if required.
• Lift up to 25 lbs. if needed for equipment setup.

Skills

Customer service

Call center experience

English communication

Education

High school diploma

Job description

NTT DATA Services is seeking candidates for a 24/7 healthcare call center role in Canada. The position supports clinical applications in a high-volume environment and requires shift flexibility, including nights, weekends, and holidays.

Training is provided during day shifts regardless of assigned shift. The role involves handling inbound calls from healthcare clients, documenting comments, and driving resolution of incidents on a 24/7 desk.