Remote Overnight Customer Care Pro (Canada)

TTEC; Quebec; On-site; CAD 23,000 - 28,000; Full time

Job summary

TTEC is hiring a Customer Service Representative for overnight shifts, working remotely in Canada. You will assist customers by answering questions, processing ticket purchases, and providing post-purchase support during night hours.

You must have at least 1 year of customer service experience, a high school diploma, and familiarity with CRM platforms. A stable internet connection is required, and you must reside in Canada.

Qualifications

• 1+ year of customer service experience in a customer-facing environment.
• High school diploma or equivalent.
• Familiarity with CRM platforms.
• Computer experience.
• Reliable hard-wired internet connection.
• Must already reside in Canada.

Responsibilities

• Answer incoming communications from customers through inbound phone calls, while also supporting email and webform inquiries during lower call volumes.
• Conduct research to provide answers for customers to resolve their issues.
• Provide information about shows, events, venue details, parking, and guest experiences.
• Document customer interactions and update systems accurately.

Skills

Customer service experience

Computer literacy

Stable internet connection

Residency in Canada requirement

Education

High school diploma or equivalent

Tools

CRM platforms

Job description

TTEC is hiring a Customer Service Representative for overnight shifts, working remotely in Canada. You will assist customers by answering questions, processing ticket purchases, and providing post-purchase support during night hours.

You must have at least 1 year of customer service experience, a high school diploma, and familiarity with CRM platforms. A stable internet connection is required, and you must reside in Canada.