Remote Support Specialist I — Customer Experience

WinsAbove; Vancouver; On-site; CAD 32,000 - 34,000; Full time

Job summary

Brex is seeking a Support Specialist I to provide passionate, high-quality customer service from a fully remote role based in Vancouver. You will collaborate with sales, engineering, and operations to resolve inquiries, learn Brex products deeply, and help customers feel valued and supported.

The role emphasizes timely, empathetic responses and effective use of AI tools, with office sessions in Vancouver for occasional training. Flexibility to cover PST hours is required.

Qualifications

• Role requires strong verbal and written communication.
• Passionate about customer support and customer-centric teams.
• Ability to communicate technical problems clearly.
• Comfort with using AI tools in a customer support environment.
• Willingness to work in the greater Vancouver, BC area.

Responsibilities

• Effectively resolve customer inquiries via email, phone, and chat.
• Become an expert in Brex’s product suite and help solve complex issues.
• Compose thoughtful, personalized responses for various requests.
• Triage incoming requests and spot trends to flag for the team.
• Provide customer feedback to internal teams to improve product and support.
• Contribute to team goals and successes.
• Mentor teammates and aid in documentation.

Skills

Strong verbal and written comms

Empathy and diplomacy

Explain technical problems clearly

Comfort with AI tools

Education

Bachelor's degree

Job description

Brex is seeking a Support Specialist I to provide passionate, high-quality customer service from a fully remote role based in Vancouver. You will collaborate with sales, engineering, and operations to resolve inquiries, learn Brex products deeply, and help customers feel valued and supported.

The role emphasizes timely, empathetic responses and effective use of AI tools, with office sessions in Vancouver for occasional training. Flexibility to cover PST hours is required.