Night-Shift Support Specialist - Payments & Security

Paramount Commerce; Calgary; Remote; CAD 47,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Generous Vacation + Summer Fridays

Health & Dental Benefits

Wellness Spending Account

Retirement savings matching plan

Quality Hardware provided

Parental leave top up program

Birthday Day Off

Quarterly Socials

Volunteer Days

Job summary

A fintech company is seeking an experienced Support Specialist to provide overnight support from 12am to 8:30am EST. The role involves responding to inquiries from business customers via chat and email, requiring strong communication and problem-solving skills. Ideal candidates will have at least 2 years of experience in customer support, be empathetic, and able to work during late-night hours. This position offers a competitive salary, generous vacation, health benefits, and a remote-first work environment.

Qualifications

• 2+ years of experience in a contact center or customer support environment.
• Comfortable working overnight from 12am - 8:30am EST.
• Ability to navigate multiple digital tools and platforms.

Responsibilities

• Respond to customers via chat and email, resolving inquiries efficiently.
• Work within support hours of 12am - 8:30am EST, Monday-Sunday.
• Monitor customer accounts for potential fraudulent activity.

Skills

Customer support experience

Problem solving

Strong communication skills

Empathy

Multitasking

Tools

Genesys Cloud

Job description

A fintech company is seeking an experienced Support Specialist to provide overnight support from 12am to 8:30am EST. The role involves responding to inquiries from business customers via chat and email, requiring strong communication and problem-solving skills. Ideal candidates will have at least 2 years of experience in customer support, be empathetic, and able to work during late-night hours. This position offers a competitive salary, generous vacation, health benefits, and a remote-first work environment.