Remote Product Support Specialist (PMS)

Fullsteam; Canada; On-site; CAD 39,000 - 48,000; Full time

Job summary

Fullsteam's WebRezPro team seeks a motivated Product Support Specialist to be the first point of contact for clients, guiding them through our cloud PMS via phone, email, and screen sharing.

You will document interactions in Zendesk, stay current on product features, and collaborate with Programming and Sales to ensure an outstanding client experience in a fully remote, full-time role with predictable four 10-hour shifts.

Qualifications

• Three years of customer-facing experience, ideally supporting software.
• Experience in hospitality or tourism is preferred.
• Comfortable working with a fully remote team.

Responsibilities

• Support clients via phone, email, and screen sharing.
• Stay current on WebRezPro features and functionality.
• Document client interactions and resolutions in Zendesk.
• Collaborate with Programming and Sales teams to ensure a positive client experience.
• Maintain a consistent remote support schedule.
• Prioritize tasks in a fast-paced environment.

Skills

Customer service

Zendesk

Remote work

Multitasking

Communication

Tools

Microsoft Office

Google Workspace

Job description

Fullsteam's WebRezPro team seeks a motivated Product Support Specialist to be the first point of contact for clients, guiding them through our cloud PMS via phone, email, and screen sharing.

You will document interactions in Zendesk, stay current on product features, and collaborate with Programming and Sales to ensure an outstanding client experience in a fully remote, full-time role with predictable four 10-hour shifts.