Remote Service Intake Specialist

Hrstalentsolutions; Edmonton; Remote; CAD 62,000 - 66,000; Full time

Job summary

Hrstalentsolutions is seeking a Service Request Intake Assistant for remote, full-time work. The role centers on reading customer messages, capturing accurate details, and routing requests to the appropriate teams.

The intake process emphasizes recording customer concerns without promising resolutions, while maintaining privacy and accuracy across systems. If details are missing, you will ask focused questions to complete records.

Qualifications

• Reads incoming messages or forms to identify customer needs.
• Records details into the online system.
• Writes concise acknowledgments or replies when appropriate.

Responsibilities

• Read an assigned email or form in full.
• Identify the request type using provided categories.
• Open or update the request in the system and route to the next team.
• Capture the customer’s stated concern and required details.

Skills

Reading messages

Data entry

Writing short replies

Job description

Hrstalentsolutions is seeking a Service Request Intake Assistant for remote, full-time work. The role centers on reading customer messages, capturing accurate details, and routing requests to the appropriate teams.

The intake process emphasizes recording customer concerns without promising resolutions, while maintaining privacy and accuracy across systems. If details are missing, you will ask focused questions to complete records.