Remote Service Intake Specialist

HRS Talent Solutions; Edmonton; Remote; CAD 62,000 - 66,000; Full time

Job summary

Service Request Intake Assistant position, remote, full-time, in Canada. You read incoming messages or online forms, determine the request category, and record the details to begin the service process. The role focuses on accurate data capture and clear communication, not on decision making.

You will not decide if a service is covered or promise outcomes. You route complete requests to the appropriate team, keep the customer’s words and the checked details visible, and help ensure the intake

Qualifications

• Read messages closely and enter information into online forms.
• Customer service experience is valuable.
• Office administration experience is valuable; newcomers can learn categories after joining.

Responsibilities

• Read emails or forms and identify the request type.
• Check for essential details like reference or contact method.
• Record details in the online system and route to the next team.
• Ask focused questions when information is missing.
• Ensure intake records show customer words, details checked, and pending items.

Skills

Reading messages

Data entry accuracy

Writing short replies

Customer service experience

Office administration

Job description

Service Request Intake Assistant position, remote, full-time, in Canada. You read incoming messages or online forms, determine the request category, and record the details to begin the service process. The role focuses on accurate data capture and clear communication, not on decision making.

You will not decide if a service is covered or promise outcomes. You route complete requests to the appropriate team, keep the customer’s words and the checked details visible, and help ensure the intake