Remote SaaS Customer Support Specialist I
Triwill Group
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Job summary
Triwill Group, on behalf of a partner company, is seeking a Customer Support Specialist I based in Canada for a remote-first role focused on SaaS customers. You will own customer issues from initial investigation through resolution, collaborate with Engineering, Product, Design, and other teams, and contribute to knowledge sharing and self-service resources to improve the customer experience.
Experience with SaaS support is preferred.
Job description
Triwill Group, on behalf of a partner company, is seeking a Customer Support Specialist I based in Canada for a remote-first role focused on SaaS customers. You will own customer issues from initial investigation through resolution, collaborate with Engineering, Product, Design, and other teams, and contribute to knowledge sharing and self-service resources to improve the customer experience.
Experience with SaaS support is preferred.
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