Head of AI-Driven Customer Support
Triwill Group
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Job summary
Triwill Group seeks a Sr Lead, AI & Automation - Customer Support based in Canada. This hands-on leadership role sits at the intersection of AI, automation, customer support, and knowledge management, designing and launching intelligent agents that remove repetitive work and empower support teams.
You will blend technical build with people leadership, working with AI, Product, Support and cross‑functional partners to turn ideas into production-ready solutions.
Job description
Triwill Group seeks a Sr Lead, AI & Automation - Customer Support based in Canada. This hands-on leadership role sits at the intersection of AI, automation, customer support, and knowledge management, designing and launching intelligent agents that remove repetitive work and empower support teams.
You will blend technical build with people leadership, working with AI, Product, Support and cross‑functional partners to turn ideas into production-ready solutions.
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