Remote Product Support Specialist for Client Success

Multiview Corporation; Vancouver; Remote; CAD 50,000 - 61,000; Full time

Benefits offered by this job

4 weeks vacation to start

Benefits including Extended Health, • 

Wellness and mental health days

Job summary

Multiview Corporation is seeking a Product Support Specialist to join our Client Support team. You will be the first point of contact, helping clients with professionalism and proactive problem-solving. The role emphasizes collaboration across teams and a strong customer-service mindset.

The starting salary is CAD 55,000, with compensation based on skills, experience, and location. Remote work is supported, and there is travel within Canada and the US as needed.

Qualifications

• Degree or equivalent in business, accounting or relevant experience.
• 1–2 years in customer support or accounting role.
• Strong client escalation, conflict resolution and negotiation skills.
• Excellent written and verbal communication for executive audiences.

Responsibilities

• Provide outstanding client service throughout the support process.
• Identify, investigate, and troubleshoot inquiries to provide solutions and alternatives.
• Document support incidents and escalate as necessary.
• Update the help desk system with incident details and communications.
• Manage multiple support channels including phone and email.
• Support rollout of new product releases to existing clients.

Skills

Customer focus

Communication

Problem solving

Teamwork

Self-starter

Professionalism

Conflict resolution

Negotiation

Education

Business or accounting degree

Tools

Microsoft Office

ERP Software

Job description

Multiview Corporation is seeking a Product Support Specialist to join our Client Support team. You will be the first point of contact, helping clients with professionalism and proactive problem-solving. The role emphasizes collaboration across teams and a strong customer-service mindset.

The starting salary is CAD 55,000, with compensation based on skills, experience, and location. Remote work is supported, and there is travel within Canada and the US as needed.