Remote Retail E-commerce Assistant

Placements24; Kimberley; Hybrid; CAD 22,000 - 34,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Growth opportunities

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Assistant to support online retail operations from home. You will manage product listings, process orders, handle customer inquiries, and assist with website maintenance.

The ideal candidate is tech-savvy, organized, and comfortable working in a virtual team. This role offers flexibility, ongoing learning, and room to grow within the e-commerce and digital marketing space.

Qualifications

• Experience in e-commerce or customer service.
• Proficient with computers and learning new software.
• Strong organizational skills and attention to detail.
• Good written and verbal communication.
• Ability to work independently in a remote environment.
• Familiarity with online marketplaces and social media.

Responsibilities

• Assist with uploading and updating product listings on the e-commerce website, ensuring accuracy of descriptions, pricing, and images.
• Process online orders, manage shipping logistics, and track order fulfillment.
• Respond to customer inquiries via email, chat, or phone, providing excellent customer service.
• Monitor website performance and identify any technical issues or user experience problems.
• Assist in creating and scheduling social media content to promote products and engage customers.
• Perform general administrative tasks to support the e-commerce team.

Skills

E-commerce

Administration

Customer service

Time management

Communication

Social media platforms

Online marketplaces

Job description

About the Role

Our client is seeking a detail-oriented and proactive Remote E-commerce Assistant to support their online retail operations. This position is fully remote, allowing you to work from home anywhere in South Africa . You will assist with various e-commerce tasks, including product listing management, order processing, customer support, and website maintenance. The ideal candidate is tech-savvy, organized, and eager to contribute to the growth of an online retail business, working effectively within a virtual team structure. This role offers a fantastic opportunity to gain hands-on experience in e-commerce within a flexible, remote setting, supporting the company's digital presence from its operational base in Kimberley .

Key Responsibilities

• Assist with uploading and updating product listings on the e-commerce website, ensuring accuracy of descriptions, pricing, and images.
• Process online orders, manage shipping logistics, and track order fulfillment.
• Respond to customer inquiries via email, chat, or phone, providing excellent customer service.
• Monitor website performance and identify any technical issues or user experience problems.
• Assist in creating and scheduling social media content to promote products and engage customers.
• Perform general administrative tasks to support the e-commerce team.

Requirements

• Previous experience in e-commerce, administration, or a customer service role is beneficial.
• Proficiency with computers and comfortable learning new software and online platforms.
• Strong organizational skills and excellent attention to detail.
• Good written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with online marketplaces and social media platforms.

Benefits

• Competitive hourly rate with potential for increased hours.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunity to learn and grow within the e-commerce and digital marketing fields.
• Supportive team environment with regular virtual communication.
• Chance to contribute to a growing online retail brand.