Remote Patient Support Specialist - Senior Mental Health

Sailor Health, Inc.; Canada; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Sailor Health, Inc. is hiring a full-time remote Patient Support Coordinator, based in Canada. You will be the go-to contact for patients after intake, handling scheduling, billing questions, and Zoom issues while delivering friendly guidance throughout the care journey.

You’ll ensure patients feel cared for and supported, manage admin requests via phone, email, and text with empathy, and thrive in a calm, organized environment focused on expanding access to mental health care for older adults.

Responsibilities

• Provide exceptional post-intake support to patients, serving as their go-to contact.
• Handle scheduling changes, billing questions, and Zoom troubleshooting.
• Communicate via phone, email, and text with empathy, accuracy, and professionalism.

Job description

Sailor Health, Inc. is hiring a full-time remote Patient Support Coordinator, based in Canada. You will be the go-to contact for patients after intake, handling scheduling, billing questions, and Zoom issues while delivering friendly guidance throughout the care journey.

You’ll ensure patients feel cared for and supported, manage admin requests via phone, email, and text with empathy, and thrive in a calm, organized environment focused on expanding access to mental health care for older adults.