Remote Patient Support Specialist (Canada)

AVEE; Canada; Remote; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for professional growth

Collaborative remote team culture

Job summary

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada. In this role, you will assist patients through various communication channels and help them navigate our healthcare platform effectively. The ideal candidate will have strong communication skills, proven customer support experience, and a patient-first mindset. This full-time position offers competitive compensation and opportunities for professional growth in a dynamic healthcare environment.

Qualifications

• Legally eligible to work in Canada.
• Able to work remotely with a stable internet connection.

Responsibilities

• Support patients via phone, email, and chat.
• Assist patients with appointment booking.
• Troubleshoot operational and basic technical issues.
• Collaborate with medical and technical teams.
• Maintain accurate documentation.

Skills

Excellent verbal and written English communication skills

Strong interpersonal skills

Proven experience in customer support

Ability to multitask and stay organized

High level of empathy and professionalism

Comfortable using Microsoft Office and CRM

Quick learner with adaptability

Tools

Microsoft Office

CRM systems

Job description

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada. In this role, you will assist patients through various communication channels and help them navigate our healthcare platform effectively. The ideal candidate will have strong communication skills, proven customer support experience, and a patient-first mindset. This full-time position offers competitive compensation and opportunities for professional growth in a dynamic healthcare environment.