Senior, Care Management

Jobgether; British Columbia; Hybrid; CAD 63,000 - 99,000; Full time

Benefits offered by this job

Salary CAD 63k–98.9k

Fully remote (Canada)

Health & wellness benefits

Family support

Professional development

Employee engagement

Work-life support

Accessibility accommodations

Job summary

Jobgether is partnering with a client to hire a Senior Care Management professional for a fully remote role based in Canada. You will coordinate complex patient cases, navigate clinical and access barriers, and support continuity of care across healthcare providers, payers, and internal teams.

The role emphasizes leadership, collaboration, and a patient-focused approach, with travel ~15% annually and a strong emphasis on documentation, process improvements, and best practices.

Qualifications

• Bachelor's degree in nursing or equivalent healthcare qualification.
• At least 5 years of nursing or clinical experience, with 2+ years in care management or related fields.
• Experience in healthcare, case management, insurance, or biopharmaceutical settings is a plus.
• Bilingual English/French is preferred; strong communication skills are essential.

Responsibilities

• Plan and manage complex care coordination cases to support timely patient access and continuity of care.
• Conduct patient assessments and contribute to care planning while addressing clinical and access barriers.
• Coordinate with providers, pharmacies, payers, patients, and internal partners to resolve access challenges.
• Identify recurring issues and bottlenecks; recommend process improvements to boost efficiency.
• Develop care coordination tools, templates, and documentation standards to ensure consistency.
• Mentor and guide less experienced team members on complex cases and escalation procedures.
• Communicate clearly with patients, clinicians, and cross-functional teams, including English-speaking stakeholders.
• Maintain accurate documentation, manage deadlines, and handle multiple priorities in a fast-paced setting.
• Travel approximately 15% annually as required.

Skills

Care management

Nursing background

Communication excellence

Leadership

Analytical thinking

Bilingual English/French (preferred)

Independent work

Education

Bachelor’s degree in nursing

Registered nursing qualification

Graduate-level education preferred

Healthcare-related education

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

This position islistedon behalf ofa partner company, who manages allapplicationsand next steps. Our partner islooking for aSenior, Care Managementbased inCanada.

This is afully remote seniorcare management opportunityfocused on coordinatingcomplex patient casesand supporting continuityof care.
You’ll help patientsnavigate clinical, social, and access-relatedbarriers throughout theirtreatmentjourney.
The role involvesclose collaboration withhealthcare providers, pharmacies, payers, and internalteams.
You’ll assess cases, support care plans, facilitate transitions, and helpresolve issues thatmay affect patientoutcomes.
You’ll also analyzerecurring case andworkflow challenges andcontribute topractical process improvements.
As a seniorteam member, you’llprovide guidance oncomplex cases, escalations, documentation, and bestpractices.
The position offersa collaborative environmentwhere clinical expertise, communication, organization, and patient focusare highly valued.

Accountabilities

• Plan and managecomplex care coordinationcases to supporttimely patient access, treatment progression,and continuity ofcare.

• Conduct patient and case assessments, contributeto care planning, and facilitate transitionsof care whileaddressing clinical, social, and access barriers.

• Coordinate with healthcare providers, pharmacies, payers, patients, and internal partners to resolve access challenges and maintaincontinuity throughout eachcase.

• Identify recurring case issues, workflow patterns, and root causes, using findings to recommend process improvements and enhance operational effectiveness.

• Develop and refinecare coordination tools, job aids, templates, and documentation standardsto promote consistencyand reduce rework.

• Guide and support less experienced team members with complexcases, escalation procedures, documentation standards, and effective case-management practices.

• Communicate clearly and professionally with patients, clients, healthcare professionals, and cross-functional teams, including English-speakingstakeholders.

• Manage sensitive situationsand differing perspectiveswith professionalism, soundjudgment, and appropriatenegotiation skills.

• Maintain accurate documentation, meet established deadlines, and manage multiplepriorities in a fast-paced environment.

• Participate in approximately15% annual travelas required bythe role.

Requirements

• Bachelor’s degree, registered nursingqualification, graduate-level education, orequivalent relevant experience; a healthcare-relatededucational backgroundis preferred.

• Approximately 5 years of nursing or relevantclinical experience, withat least 2years of experiencein care management, clinical support, pharmaceutical, insurance, public/privatereimbursement, or a related environment preferred.

• Experience in healthcareand case management, medical practices, hospitals, insurance, or biopharmaceuticalsettings is anasset.

• French and Englishbilingualism is preferred.

• Strongpatient-focused mindsetwith excellent customerservice and interpersonalskills.

• Excellent verbal andwritten communication skills, including the abilityto understand andcommunicate medical informationeffectively.

• Strong analytical, mathematical, research, and problem-solving abilities, withthe capacity toidentify causes, evaluateinformation, and developeffective solutions.

• Strong organizational skillsand attention todetail, with theability to multitask, prioritize competing demands, and consistently meetdeadlines.

• Ability to workindependently while contributingeffectively within acollaborative, cross-functionalteam.

• Demonstrated ability to work under pressure and handle sensitive situations, differing opinions, and complex discussionsprofessionally.

• Strong leadership, presentation, relationship-building,and negotiation skills.

• Strong computer proficiency, including Microsoft Word, Excel, PowerPoint, andother Office applications.

• Strong business andfinancial awareness, combinedwith sound judgmentand a practicalapproach to problemsolving.

Benefits

• Salary:CAD $63,000–$98,890annually.

• Remote work:Fully remote position based in BritishColumbia, Canada.

• Health & wellness:Medical, dental, and vision coverage, along with broader resources supporting physical, emotional, financial, and social well-being.

• Family support:Potential access to backup dependent care, adoption assistance, family-building support, behavioral health resources, paid parental leave, andpaid caregiver leave.

• Professional development:Training programs, professionaldevelopment resources, mentorship opportunities, and ongoing learning.

• Employee engagement:Opportunities to participate in employee resourcegroups and volunteeractivities.

• Work-life support:Programs and resources designed to help employees live with purpose while balancing professional and personalresponsibilities.

• Accessibility:Reasonable accommodations are available throughout the recruitment, assessment, and employment process for qualified candidates with disabilities.