Remote Healthcare Support Specialist

Socket.dev; Toronto; On-site; CAD 27,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Flex benefits

Health days

Destination days (work from anywhere)

Group retirement plan

Job summary

Maple is hiring a Customer Support Coordinator to be the first point of contact for patients, providers and customers. You’ll handle live chat and email inquiries, troubleshoot platform issues, follow workflows, and escalate when needed.

You’ll deliver clear, empathetic assistance while maintaining high standards of quality and speed as Maple grows. You'll work remotely from Canada, with flexible hours including evenings and weekends, starting October 2026.

Qualifications

• Experience in a customer-facing role (retail, hospitality, call centre, admin)
• Clear, professional communicator with ability to handle high-volume interactions
• Ability to follow structured workflows and apply them consistently
• Comfort with macOS and Google Workspace (Docs, Sheets, Gmail)
• Experience using AI tools (e.g., ChatGPT, Claude, Gemini) to boost productivity

Responsibilities

• Respond to live chat and email inquiries with clear, accurate, timely support
• Troubleshoot platform issues following established workflows
• Escalate issues to the right internal team quickly
• Manage a high volume of conversations with attention to detail and quality
• Deliver a consistent, professional and empathetic experience in every interaction
• Adapt to changes in workflows, tools and processes as Maple grows

Skills

Customer service

Communication

Problem solving

MacOS & Google

AI tools

Tools

Intercom

Zendesk

Freshdesk

Slack

Job description

Maple is hiring a Customer Support Coordinator to be the first point of contact for patients, providers and customers. You’ll handle live chat and email inquiries, troubleshoot platform issues, follow workflows, and escalate when needed.

You’ll deliver clear, empathetic assistance while maintaining high standards of quality and speed as Maple grows. You'll work remotely from Canada, with flexible hours including evenings and weekends, starting October 2026.