Remote Patient Scheduling Specialist

Iks Health Career; Beloeil; Remote; CAD 31,000 - 44,000; Full time

Job summary

IKS Health is seeking a Patient Scheduler to support White-Wilson Medical Center's front-end Revenue Cycle Management. You will handle high-volume scheduling calls, capture patient demographics and insurance details, and verify eligibility to keep calendars full and claim accuracy high.

This remote role requires excellent communication, data entry accuracy, HIPAA compliance, and the ability to navigate multiple scheduling systems in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years in healthcare contact center or scheduling.
• Familiarity with medical terminology, insurance types, and basic RCM concepts.
• Experience using EHR and PM scheduling software.

Responsibilities

• Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties.
• Capture and verify complete, accurate patient demographic and insurance details during the scheduling process.
• Perform basic real-time insurance eligibility checks and inform patients of copays, balances, or required referral/prior authorization needs prior to their visit.
• Adhere strictly to provider-specific scheduling templates, visit-type rules, and clinical guidelines to ensure optimized clinical flow and capacity utilization.
• Place outbound reminder calls, follow up on missed appointments/no-shows, and manage recall waitlists to keep provider calendars full.
• Demonstrate strong customer service by resolving patient inquiries, handling sensitive interactions with empathy, and escalating complex issues appropriately.
• Maintain strict compliance with HIPAA guidelines, patient privacy laws, and IKS/White-Wilson operational standards.
• Meet or exceed individual daily performance metrics related to call handle time, schedule accuracy, quality assurance scores, and attendance.

Skills

Customer-Centric Focus

Attention to Detail

Emotional Intelligence & Conflict Resl

Adaptability

Remote Efficiency

Education

High school diploma or equivalent

Tools

EHR system

PM scheduling software

Job description

IKS Health is seeking a Patient Scheduler to support White-Wilson Medical Center's front-end Revenue Cycle Management. You will handle high-volume scheduling calls, capture patient demographics and insurance details, and verify eligibility to keep calendars full and claim accuracy high.

This remote role requires excellent communication, data entry accuracy, HIPAA compliance, and the ability to navigate multiple scheduling systems in a fast-paced environment.