Remote Onboarding Specialist for SaaS Implementations

ZayZoon; Remote; CAD 60,000 - 80,000; Full time

Job summary

A financial wellness platform in Canada is looking for an Onboarding Specialist. In this fully remote role, you will guide new partners through technical setup and ensure seamless implementation processes. You will interact with various cross-functional teams to troubleshoot issues and enhance client experiences. Ideal candidates should have over 3 years of experience in onboarding or similar roles, with strong project management and communication skills. Enjoy flexible time off and instant benefits from day one.

Benefits

Flexible time off

Instant medical, vision, and dental benefits

Inclusive parental leave top-up

Qualifications

• 3+ years of experience in onboarding or client implementation roles.
• Familiarity with technical setups and integrations.
• Excellent verbal and written communication skills.

Responsibilities

• Lead onboarding for new partners and clients.
• Manage onboarding schedule and clear timelines.
• Walk clients through technical configuration and integration testing.

Skills

Onboarding

Project management

Communication skills

Problem-solving

Technical setups

Job description

A financial wellness platform in Canada is looking for an Onboarding Specialist. In this fully remote role, you will guide new partners through technical setup and ensure seamless implementation processes. You will interact with various cross-functional teams to troubleshoot issues and enhance client experiences. Ideal candidates should have over 3 years of experience in onboarding or similar roles, with strong project management and communication skills. Enjoy flexible time off and instant benefits from day one.