Remote NOC Lead – Network Operations

Placements24; Kimberley; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

Paid time off

Retirement savings plan

Training and career advancement

Remote team environment

Job summary

Placements24 is seeking an experienced NOC Supervisor for a fully remote team in the telecom sector. You will oversee daily NOC operations, incident response, and performance monitoring across a distributed network environment.

You'll mentor technicians, enforce SLAs, coordinate between Tier 1–3 and engineering, and drive continuous improvement of monitoring tools while supporting a 24/7 on-call model.

Qualifications

• High school diploma or equivalent; CCNA or Network+ desirable.
• 3+ years in a NOC; 1+ year in leadership.
• Strong knowledge of TCP/IP, BGP, OSPF, MPLS and network devices.
• Experience with network monitoring tools SolarWinds, PRTG or Nagios.
• Proven leadership in a remote setting.
• Excellent problem-solving and communication skills.
• Willingness to work 24/7 shifts.

Responsibilities

• Supervise and guide a team of NOC technicians monitoring network performance and availability.
• Manage the incident management process, ensuring timely detection, response, and resolution of network outages and performance issues.
• Coordinate troubleshooting between Tier 1, Tier 2, and engineering support teams.
• Ensure adherence to SLAs and operational procedures.
• Monitor network performance metrics and identify trends to address potential problems.
• Develop and maintain NOC documentation, including runbooks and escalation procedures.
• Train and mentor NOC staff, fostering skill development and team cohesion.
• Liaise with other departments to ensure seamless service delivery.
• Implement and improve monitoring tools and alert systems.
• Participate in on-call rotation for escalated issues.

Skills

Leadership

Team management

Problem-solving

Communication

Education

High school diploma

CCNA

Network+

Tools

SolarWinds

PRTG

Nagios

Job description

Placements24 is seeking an experienced NOC Supervisor for a fully remote team in the telecom sector. You will oversee daily NOC operations, incident response, and performance monitoring across a distributed network environment.

You'll mentor technicians, enforce SLAs, coordinate between Tier 1–3 and engineering, and drive continuous improvement of monitoring tools while supporting a 24/7 on-call model.