Network Operations Center (NOC) Supervisor

Placements24; Kimberley; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

Paid time off

Retirement savings plan

Training and career advancement

Remote team environment

Job summary

Placements24 is seeking an experienced NOC Supervisor for a fully remote team in the telecom sector. You will oversee daily NOC operations, incident response, and performance monitoring across a distributed network environment.

You'll mentor technicians, enforce SLAs, coordinate between Tier 1–3 and engineering, and drive continuous improvement of monitoring tools while supporting a 24/7 on-call model.

Qualifications

• High school diploma or equivalent; CCNA or Network+ desirable.
• 3+ years in a NOC; 1+ year in leadership.
• Strong knowledge of TCP/IP, BGP, OSPF, MPLS and network devices.
• Experience with network monitoring tools SolarWinds, PRTG or Nagios.
• Proven leadership in a remote setting.
• Excellent problem-solving and communication skills.
• Willingness to work 24/7 shifts.

Responsibilities

• Supervise and guide a team of NOC technicians monitoring network performance and availability.
• Manage the incident management process, ensuring timely detection, response, and resolution of network outages and performance issues.
• Coordinate troubleshooting between Tier 1, Tier 2, and engineering support teams.
• Ensure adherence to SLAs and operational procedures.
• Monitor network performance metrics and identify trends to address potential problems.
• Develop and maintain NOC documentation, including runbooks and escalation procedures.
• Train and mentor NOC staff, fostering skill development and team cohesion.
• Liaise with other departments to ensure seamless service delivery.
• Implement and improve monitoring tools and alert systems.
• Participate in on-call rotation for escalated issues.

Skills

Leadership

Team management

Problem-solving

Communication

Education

High school diploma

CCNA

Network+

Tools

SolarWinds

PRTG

Nagios

Job description

About the Role

Our client, a significant telecommunications provider, is seeking an experienced and proactive Network Operations Center (NOC) Supervisor to lead their fully remote NOC team. This role is critical for ensuring the continuous availability, performance, and integrity of our client's network infrastructure across Kimberley, Northern Cape , and beyond, all managed remotely. As a remote-first organization, we empower our supervisors to lead effectively from anywhere, fostering a collaborative and responsive team environment. You will be responsible for overseeing daily NOC operations, managing incident response, coordinating troubleshooting efforts, and ensuring that service level agreements (SLAs) are met. The ideal candidate possesses strong leadership skills, deep technical knowledge of network monitoring and troubleshooting, and the ability to thrive in a fast-paced, high-pressure environment. This is an exceptional opportunity to play a key role in maintaining robust network services through effective remote supervision.

Key Responsibilities

• Supervise and guide a team of NOC technicians in monitoring network performance and availability.
• Manage the incident management process, ensuring timely detection, response, and resolution of network outages and performance issues.
• Coordinate troubleshooting efforts between Tier 1, Tier 2, and engineering support teams.
• Ensure adherence to established SLAs and operational procedures.
• Monitor network performance metrics and identify trends to proactively address potential problems.
• Develop and maintain NOC operational documentation, including runbooks and escalation procedures.
• Train and mentor NOC staff, fostering skill development and team cohesion.
• Liaise with other departments, including field operations and customer support, to ensure seamless service delivery.
• Implement and improve monitoring tools and alert systems.
• Participate in on-call rotation for escalated issues.

Requirements

• High school diploma or equivalent; relevant technical certifications (e.g., CCNA, Network+) are highly desirable.
• Minimum of 3 years of experience in a NOC environment, with at least 1 year in a supervisory or lead role.
• Strong understanding of network protocols (TCP/IP, BGP, OSPF, MPLS) and network devices (routers, switches, firewalls).
• Experience with network monitoring and management tools (e.g., SolarWinds, PRTG, Nagios).
• Proven ability to lead and motivate a team, particularly in a remote setting.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and interpersonal skills.
• Ability to manage high-pressure situations and make critical decisions quickly.
• Flexibility to work various shifts as required for 24/7 coverage.
• Proficiency in ticketing systems and incident management platforms.

Benefits

• Competitive salary and shift differential pay.
• Comprehensive health, dental, and vision benefits.
• Paid time off and retirement savings plan.
• Opportunities for further training and career advancement within network operations.
• A supportive and dynamic remote team environment.
• Chance to be instrumental in network stability and performance.