Remote Network Infrastructure Technician

Placements24; Kimberley; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remote salary package

Flexible hours across time zones

Home office stipend & equipment

Job summary

Placements24 is seeking a highly skilled Remote Network Infrastructure Technician to join a distributed team from a remote location in Canada. You will monitor, diagnose, and resolve network issues, install and upgrade devices, and ensure security compliance while documenting procedures.

The role emphasizes autonomous work, strong problem-solving, and clear communication with end-users and IT teams across time zones, with a competitive remote salary package and home-office support.

Qualifications

• Proven experience in a Network Infrastructure Technician or similar role with strong remote support skills.
• Knowledge of TCP/IP, DNS, DHCP and network hardware such as routers, switches and firewalls.
• Certifications like CCNA or Network+ are advantageous.

Responsibilities

• Remotely monitor network performance and infrastructure health using established tools.
• Diagnose and resolve network issues including connectivity, hardware, and software problems.
• Perform remote installations, configurations and upgrades of network devices.
• Implement network security measures and ensure policy compliance.
• Document configurations and troubleshooting steps accurately.
• Provide remote technical support to end-users and IT teams as needed.

Skills

Remote support

Network protocols

Troubleshooting

Written and verbal communication

Education

CCNA

Network+

Tools

Network monitoring tools

Job description

About the Role

Our client is looking for a highly skilled and self-motivated Remote Network Infrastructure Technician to join their distributed team. This role is crucial for the ongoing support, maintenance, and troubleshooting of our client's global network infrastructure from a remote location. You will be responsible for ensuring the stability, integrity, and performance of network systems, responding to alerts, and resolving issues with minimal disruption. This position is ideal for an experienced technician who excels in a remote work environment, possesses exceptional problem-solving skills, and is dedicated to maintaining robust network infrastructure without direct on-site supervision.

Key Responsibilities

• Remotely monitor network performance and infrastructure health using established tools.
• Diagnose and resolve network-related issues, including connectivity problems, hardware malfunctions, and software glitches.
• Perform remote installations, configurations, and upgrades of network devices and systems.
• Implement network security measures and ensure compliance with policies.
• Document network configurations, procedures, and troubleshooting steps accurately.
• Provide remote technical support to end-users and other IT teams as needed.

Requirements

• Proven experience as a Network Infrastructure Technician or similar role, with a strong track record in remote support.
• In-depth knowledge of network protocols (TCP/IP, DNS, DHCP) and network hardware (routers, switches, firewalls).
• Proficiency with network monitoring and diagnostic tools.
• Excellent problem-solving and analytical skills, with the ability to work autonomously.
• Strong communication skills, particularly in written and verbal remote collaboration.
• Relevant certifications (e.g., CCNA, Network+) are highly advantageous.

Benefits

• Competitive remote salary package.
• Flexible working hours to accommodate different time zones.
• Home office stipend and equipment allowance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for continuous learning and professional development in network technologies.